Logistics Officer, Contract Logistics/ SCM, Operations (Customer Service)

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Responsibilities:

• Coordinate daily logistics operations including inbound and outbound shipments.
• Communicate with customers regarding delivery schedules, delays, and shipment tracking.
• Handle customer inquiries, complaints, and feedback professionally and efficiently.
• Prepare and manage shipping documents such as delivery orders, invoices, and packing lists.
• Liaise with transporters, warehouse teams, and suppliers to ensure timely dispatch and receipt of goods.
• Monitor inventory levels and assist with stock movement and reconciliation when needed.
• Maintain accurate records of all logistics activities and customer interactions.
• Track deliveries and proactively resolve any transportation or delivery issues.
• Support customs clearance and compliance with import/export regulations if required.
• Contribute to continuous improvement in logistics and customer service processes.

Minimum Requirements:

• Minimum SPM, Certificate in related industry.
• Basic speaking, reading, and writing in English.
• Basic computer knowledge.
• Basic knowledge of WMS.
• Microsoft Excel knowledge is a plus.
• Minimum 1 year experience in warehouse operations (optional).

• We provide a comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).

To be considered for this position, you must have valid rights to work and live in Malaysia.