Logistics Coordinator [Ecommerce/Customer Service] - JO-24479

Logistics Coordinator [Ecommerce/Customer Service] - JO-24479

Job title: Logistic Coordinator (Mandarin)

Are you a passionate and proactive individual with a flair for customer service and logistics? Do you thrive in a fast-paced, dynamic environment where every day is an opportunity to solve problems and make an impact? We want YOU to join our team as a Logistics Coordinator!

Salary: RM 3,000 – RM 3,500 per month

Contract Duration: 12 months

What You'll Be Doing:

As our Customer Success Coordinator, you will play a key role in ensuring our customers’ experience is seamless and efficient, from booking to shipment delivery. Your responsibilities will include:

• Booking Management: Handle client booking requests via phone, email, and online platforms. Confirm bookings, schedule shipments, and ensure accurate data entry in our booking system.
• Customer Service: Provide outstanding service to clients by addressing inquiries and guiding them on shipment options. You will develop strong relationships, anticipating and fulfilling their needs for maximum satisfaction.
• Coordination & Collaboration: Work closely with our operations, finance, and customer service teams to ensure smooth, timely handling of all bookings. Follow up on invoicing, payment, and billing queries.
• Problem Solving: Take a proactive approach in identifying and resolving issues related to bookings, documentation, or shipment delays. Ensure that our clients’ cargo is delivered on time and without complication.
• Documentation & Compliance: Prepare and verify essential shipping documentation, including bills of lading and customs declarations. Ensure compliance with international shipping regulations and industry standards.

What We’re Looking For:

• Experience: At least 1 year in logistics, shipping, or cargo. Familiarity with cargo booking procedures and international shipping documentation is a plus.
• Skills: Strong organizational abilities, attention to detail, and proficiency in Excel. Experience with booking or logistics software is a bonus.
• Language Skills: We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Mindset: You must have excellent communication skills and a passion for providing top-tier customer service. Your ability to juggle multiple tasks and solve problems on the fly will set you apart.
• Industry Knowledge: Understanding of international shipping regulations and logistics is highly desirable.

Why Join Us?

• Impactful Role: Be at the heart of our customer success strategy and contribute directly to the growth of our Singapore operations.
• Dynamic Team: Work alongside a talented, energetic, and supportive team in a fast-growing start-up.
• Growth Opportunities: Your contributions will directly affect the company’s success and your career growth.
• Competitive Salary: Enjoy a competitive salary with performance-driven rewards.

If you're ready to make an impact and provide outstanding service in an exciting industry, we’d love to hear from you! Apply now and take the next step in your career as a Logistics Coordinator.