Logistics Administrator

MAJOR RESPONSIBILITIES

1. Individual Accountabilities
   • Order and Shipment Documentation: Prepare and manage all necessary documentation for inbound and outbound shipments, including bills of lading, invoices, customs declarations, and other compliance-related documents.
   • Shipment Scheduling and Tracking: Coordinate the scheduling and tracking of shipments, ensuring accurate and timely updates to internal systems and stakeholders.
   • PO Management Support: Assist with PO control by updating bookings, tracking shipment arrivals, and ensuring that Intake data is up-to-date and accurate.
   • Data Entry and System Maintenance: Maintain logistics management systems, ensuring all shipment data is accurately entered and updated in real-time, supporting visibility and reporting.
   • Problem Resolution: Address issues such as shipment delays, lost goods, and discrepancies, working closely with logistics teams, vendors, and warehouses to find timely solutions.
2. Key Shared Accountabilities
   • Collaboration with Logistics Teams: Support the logistics team in coordinating transportation schedules, tracking shipments, and resolving issues to ensure smooth operations.
   • Vendor Coordination: Work with vendors to ensure timely dispatch and delivery of goods, and communicate any delays or issues impacting delivery schedules.
   • Reporting and Documentation Support: Provide accurate data and reports on shipment status, inventory levels, and operational performance to assist decision-making and compliance.
3. Decision Rights
   • Owns: The creation, maintenance, and accuracy of shipment and order documentation in the logistics systems.
   • Influences: Shipment scheduling and tracking decisions, particularly where adjustments or delays are required to meet operational needs.
   • Vetoes: Shipments or orders that are incomplete, incorrectly documented, or fail to meet compliance standards, escalating these issues as needed.
4. Key Metrics
   • Documentation Accuracy: Percentage of logistics documentation (e.g., bills of lading, invoices) processed without errors, aiming for 100% accuracy.
   • Shipment On-Time Performance: Percentage of shipments that are processed and dispatched on time, with a target of 95%+ on-time delivery.
   • PO Data Accuracy: Measure the accuracy of PO ASNs updates and records in OWMS systems, with a goal of 99%+ accuracy.
   • Issue Resolution Time: Average time taken to resolve discrepancies or issues with shipments or inventory, aiming for resolution within 48 hours.
   • System Update Timeliness: Track how quickly shipment information and inventory data are entered into logistics systems after key events (e.g., dispatch, receipt), aiming for real-time updates.

QUALIFICATIONS/ SKILLS/ EXPERIENCES

• Attention to Detail: Ensure that all logistics documentation and data entries are accurate and complete, preventing errors in shipments and inventory management.
• Time Management: Effectively manage multiple tasks and responsibilities, ensuring that all shipments are scheduled, tracked, and documented in a timely manner.
• Problem-Solving: Proactively identify issues and bottlenecks in the logistics process and take swift action to resolve them, ensuring minimal disruption to operations.
• Technical Proficiency: Expertise in logistics and inventory management systems, including data entry, reporting, and tracking functions.

The ZALORA Story

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large-scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.