Live Host Moderator Assistant

Job Title: Live Host Moderator Assistant

Job Type: Full-time

Employment Type: Full-Time / Part-Time

Working Hours: 2pm to 10pm (6 Working days)

Job Overview:

The Live Host Moderator Assistant supports live streaming sessions by managing audience engagement, moderating comments, and assisting the live host in real-time. This role is key to ensuring smooth communication between the host and the audience, enhancing the overall viewing experience, and fostering a positive, interactive environment during live commerce events. The Moderator Assistant collaborates closely with the live host and production team to provide timely support and handle any issues that may arise during live sessions.

Job Objectives:

1. Facilitate Audience Engagement: Engage with the audience by responding to comments, answering questions, and keeping conversations positive and on-topic.
2. Support the Live Host in Real-Time: Provide seamless support to the host, including managing technical issues or questions that arise during the session.
3. Maintain a Positive Streaming Environment: Ensure all interactions meet brand guidelines and maintain a positive, professional tone in the live chat.

Requirements:

• Experience: 1-2 years in customer service, moderation, or a similar support role in digital media or live streaming. Experience with social media or e-commerce platforms is a plus.
• Skills: Strong multitasking abilities, excellent written communication skills, attention to detail, and the ability to stay calm under pressure. Familiarity with live-streaming tools and comment moderation.
• Personal Attributes: Patient, responsive, organized, and team-oriented. Ability to adapt quickly and provide solutions during fast-paced live events.

What We Offer:

• On job training.
• Competitive salary, commission and performance-based bonuses.
• Comprehensive benefits package.
• Opportunities for professional development and career growth.
• A collaborative and supportive work environment.

How to Apply:

Interested candidates are invited to submit your resume and cover letter to hr@totalmarketingasia.com with the subject line “Live Host Moderator Assistant”.

Summary of role requirements:

• Flexible hours available
• No experience required for this role
• Working rights required for this role
• Expected start date for role: 10 February 2025
• Expected salary: RM2,000 - RM2,500 per month