Line Manager Advisory Team Lead

Job Summary

Entity: People, Culture & Communications

Job Family Group: HR Group

Role Synopsis: The Line Manager Advisory Team Leader provides business facing consultation and advice to individual line managers and may facilitate resolution of everyday queries and coaching to drive engagement, pre-empting and resolving line manager inquiries on policy, informal ER cases.

• Deliver reliable compliant secure P&C operations in support of business.

• Coach line managers to ensure that diversity and inclusion are a foundation of the P&C people plan and supported throughout all people management activity.

• In addition to primary responsibilities this role will also include leading and coaching a team of co-located Line Manager Advisors and acting as a span-breaker for LMA Manager.

Role Accountabilities:

• Deliver reliable compliant secure P&C operations in support of business.

• Provide business facing consultation advice to business leaders may facilitate resolution of everyday queries coaching to drive engagement pre-empting resolving employee relations (ER) cases ensuring that diversity inclusion are a foundation of P&C people plan supported throughout all people management activity.

• Good understanding of business population they support.

• Leverage interpret data insights relevant to business they support.

• Leverage best practices identify efficiencies opportunities for alignments by connecting across P&C teams.

• Act as point of escalation for complex queries that were not resolved by team or require further guidance clarification.

• Coach guide LM advisors to enhance quality of service provision, foster productivity, collaboration within team, provide timely feedback.

Key Tasks:

• Act as first point of contact for Line Managers for people management queries.

• Advise line managers on group generic entity specific policies processes.

• Provide coaching challenge to Line Managers around policy cyclical activity (recognising business differentiation) e.g. end-to-end goal setting reflections pay review process comms tracking advice.

• Handle majority of queries across spectrum of P&C activities that cannot be undertaken at tier 0 referring managers back to tier 0 where appropriate be a gatekeeper for tier 2 partnering (tier 3) services.

• Ensure correct process channels are followed for P&C queries transactions promoting self-service where possible.

• Ensure positive experience by prioritising seeking guidance on tickets using Salesforce acting as point of contact for Line Managers employees until point of closure or issue.

• Review amend transactions across full P&C technology landscape to ensure right data is entered into transaction – e.g., update allowances org data.

• Adhere to agreed service requirements SLAs.

• Identify escalate opportunities for operational efficiencies continuous improvement of service as well as knowledge base.

• Proactively update understanding/knowledge of policies standards processes.

• Continuously maintain broad understanding of business context issues people strategy priorities aligned to entities as well as specifics like Labor relations / works council considerations employee practices in relevant locations.

Required Qualifications:

• Bachelor’s / equivalent degree in Business Administration Human Resources or other relevant field.

• More than 5 years of relevant P&C experience.

• Breadth depth across HR technical areas able to provide professional advice act as coach to others in most of areas.

• Experienced in Employee Relations case-work.

• Experienced in Human Resources with proven capability experience in delivering talent management, ER, track record of effective partnering, considers business needs and links value to business results.

• Working knowledge of relevant labor legislation regulations.

• Foundational knowledge of HR solutions.

• Proficient in using CRM systems.

• Proficient in using MS Office.

• Proficient in using Reporting & Analytics tools.

• Experience with organizational change and working in matrixed organization.

Benefits:

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued.

• Possibility to join our social communities and networks.

• Learning opportunities and other development opportunities to craft your career path.

• Life and health insurance, medical care package.

• And many other benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Travel Requirement: Up to 10% travel should be expected with this role.

Relocation Assistance: This role is not eligible for relocation.

Remote Type: This position is a hybrid of office/remote working.