Line Manager Advisory Team Lead

Job Description:

Role synopsis:

The Line Manager Advisory Team Leader provides business facing consultation and advice to individual line managers and may facilitate resolution of everyday queries and coaching to drive engagement, pre-empting and resolving line manager inquiries on policy, informal ER cases.

Role accountabilities:

• Deliver reliable compliant secure P&C operations in support of business.
• Provide business facing consultation advice to business leaders, facilitating resolution of everyday queries, coaching to drive engagement, and pre-empting resolving employee relations (ER) cases, ensuring that diversity and inclusion are a foundation of the P&C people plan supported throughout all people management activity.
• Good understanding of the business population they support.
• Leverage and interpret data insights relevant to the business they support.
• Leverage best practices to identify efficiencies and opportunities for alignment by connecting across P&C teams.
• Act as a point of escalation for complex queries that were not resolved by the team or require further guidance clarification.
• Coach and guide LM advisors to enhance quality of service provision, foster productivity, and collaboration within the team, providing timely feedback.

Key tasks:

• Act as the first point of contact for Line Managers for people management queries.
• Advise line managers on group generic entity specific policies processes.
• Provide coaching and challenge to Line Managers around policy cyclical activity (recognising business differentiation) e.g. end-to-end goal setting reflections pay review process comms tracking advice.
• Handle the majority of queries across the spectrum of P&C activities that cannot be undertaken at tier 0, referring managers back to tier 0 where appropriate and being a gatekeeper for tier 2 partnering (tier 3) services.
• Ensure correct process channels are followed for P&C queries transactions, promoting self-service where possible.
• Ensure a positive experience by prioritising seeking guidance on tickets using Salesforce, acting as a point of contact for Line Managers and employees until point of closure or issue.
• Review and amend transactions across the full P&C technology landscape to ensure the right data is entered into transactions - e.g., update allowances org data.
• Adhere to agreed service requirements SLAs.
• Identify and escalate opportunities for operational efficiencies and continuous improvement of service as well as the knowledge base.
• Proactively update understanding/knowledge of policies standards processes.
• Continuously maintain a broad understanding of business context issues, people strategy priorities aligned to entities as well as specifics like Labor relations / works council considerations employee practices in relevant locations.

Required Qualifications:

• Bachelor's / equivalent degree in Business Administration, Human Resources, or other relevant field.
• More than 5 years of relevant P&C experience.
• Breadth and depth across HR technical areas, able to provide professional advice and act as a coach to others in most areas.
• Experienced in Employee Relations case-work.
• Experienced in Human Resources with proven capability and experience in delivering talent management, ER, track record of effective partnering, considers business needs and links value to business results.
• Working knowledge of relevant labor legislation regulations.
• Foundational knowledge of HR solutions.
• Proficient in using CRM systems.
• Proficient in using MS Office.
• Proficient in using Reporting & Analytics tools.
• Experience with organizational change and working in a matrixed organization.

Travel Requirement:
Up to 10% travel should be expected with this role.

Relocation Assistance:
This role is not eligible for relocation.

Remote Type:
This position is a hybrid of office/remote working.

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.