Lifestyle Manager - Travel - Trilingual Speaker - Malaysia (Remote)

Join Our APAC Team in Malaysia as a Mandarin & Cantonese-Speaking Virtual Travel Consultant!

Are you passionate about travel and luxury experiences?

We’re looking for a dynamic and enthusiastic Virtual Travel Consultant specializing in Lifestyle Management to complement our APAC team.

Could this be you?

• A travel consultant who thrives on creating exceptional travel experiences.
• The go-to person for friends seeking advice on holiday destinations.
• Always up-to-date with the latest luxury hotels, cruises, and must-visit locations.
• A professional who excels in a fast-paced, engaging work environment.

What you’ll do:
As a Travel Consultant, you’ll be responsible for fulfilling leisure travel requests for our global members.

Your role includes handling:

• Scheduled, no-frills, and chartered flight-only requests, with a high volume of first and business-class bookings.
• Providing top-tier service that ensures exceptional member satisfaction and encourages repeat usage of our concierge services.

What you’ll bring:

• Outstanding customer service skills and a passion for exceeding expectations.
• Strong commercial judgment and a knack for finding the best travel solutions.
• Proficiency with GDS booking technology, preferably Amadeus, and our job management systems.

If you’re ready to combine your love of travel with your expertise to deliver unforgettable experiences, we’d love to hear from you!

The ideal candidate will have:

Proven Industry Experience:

• Expertise in dedicated cruise ship sales within a travel agency, tour operator, or concierge business.
• Hands-on experience as a Cruise Specialist within a travel agency (preferred).
• Demonstrated success in flight sales, including working with complex itineraries and multi-sector routes, ideally using Amadeus or similar GDS systems.

Destination Knowledge & Passion:

• A deep enthusiasm for a wide variety of leisure and city destinations.
• A strong track record of creating bespoke luxury holidays for high-net-worth clients.

Customer-Centric Approach:

• Dedication to delivering exceptional customer satisfaction, with a willingness to go above and beyond to meet client needs.
• The ability to act with tact, diplomacy, and problem-solving finesse in all interactions.

Skills & Competencies:

• Superb attention to detail, even under pressure.
• Ability to multitask and manage several projects simultaneously in a dynamic, fast-paced environment.
• Self-motivation, initiative, and drive to excel in the role.
• Exceptional verbal and interpersonal communication skills, maintaining a calm and professional demeanor at all times.
• Strong team player with excellent interpersonal and communication abilities.

Languages:

• Fluency in English, Mandarin, and Cantonese, both written and spoken.

Flexibility: This position is a full-time 40-hrs per week role on a shift basis. The right candidate needs to be flexible in offering their services between the hours of 07:00-22:00pm local time, Monday to Sunday, including Public Holidays.

Guidelines for Home Office:

• Located anywhere in Malaysia.
• A secure home office at your confirmed address, free from background noise or other distractions.
• Internet service must meet minimum requirements and minimum speed check must be completed.

Rewards designed around you:

• A competitive salary depending on experience, plus performance-based bonus.
• Remote work arrangement (T&Cs - within Malaysian borders).
• Annual Internet Allowance: MYR 2,400.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.
• Health & Life Insurance.

Commitment to Diversity:

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.