Learning Support - Systems Management (Malaysia)

Learning Support - Systems Management (Malaysia)

eduCLaaS

Wish to become future-ready? Regardless of whether you are a student, employee, employer, enterprise or university, we are here to help you digitally transform.

Salary range – MYR$7000 to $9000

Location - Malaysia

Job Mission
Your role is to facilitate, deliver & manage blended learning journey to deliver superior learning experience and successful skills outcome.

• Lead Effective Learning Delivery: Utilize proven experience in learning and development with a focus on delivery management to lead the design and execution of impactful learning programs.
• Ensure Seamless Course Delivery: Collaborate closely with Product Managers and Sales Managers to ensure seamless course delivery, providing learners with a high-quality educational experience.
• Drive Continuous Improvement: Review learner and faculty feedback to continually enhance the learning experience and evaluate content and resources for relevance and effectiveness.
• Promote Agile Methodology and Scrum Practices: Lead and mentor the scrum team in applying Agile methodology and scrum practices, fostering a culture of agility and continuous improvement in delivery execution.

On the job training

• Product Knowledge
• Learning Design
• Delivery Process

Job Function & Skills

• Proven experience in learning and development with a focus on delivery management.
• Review feedback from learners and faculty to continually improve the learning experience.
• Evaluate content and learning resources for relevance and effectiveness.
• Collaborate closely with Product Managers and Sales Managers for seamless course delivery.
• Provide guidance and training to all faculty members for effective instruction.
• Actively participate in A&E Board meetings to contribute to program enhancements.
• Lead and mentor the scrum team in applying Agile methodology and scrum practices.

Team Structure
You will be working alongside a unique and diverse community of professionals who are passionate about sharing their expertise and contributing to our vision.

Requirements

Job Prerequisites

• Bachelor/Master’s Degree in related field (preferably in IT).
• Proven experience in learning and development, with a focus on delivery management.
• At least 3 years of training experience with at least 3 to 5 years of IT industry experience.
• Subject Matter expert or a practitioner in at least 1 or any combinations – Cloud Computing, Cloud Administration, Server and Network management, IT Helpdesk and Project Management.
• Microsoft Certifications in Azure, End Point Administration and Cyber Security are preferred.
• Added Advantage:
• Preferably 1-2 years experience as a Scrum Master with strong preference for candidates who have undergone certification for the role at the Scrum Team (CSM1, PSM1) or organizational (CSM2, PSM2) level.
• Certifications in Agile.