Learning And Development Specialist

We are seeking a dynamic and experienced Assistant Manager - Learning & Development to drive key talent development and engagement initiatives across the South East Asia region.

The ideal candidate will bring 8-12 years of expertise in Learning & Development, coupled with a strong background in content creation, employee engagement, and performance management, particularly within the Retail / Hospitality industry.

This role requires proficiency in managing HRDF training budgets and claims processes, Learning Management Systems (LMS), content design tools, and an ability to work with data-driven insights for training effectiveness.

KEY RESPONSIBILITIES

Learning & Development

• Design, develop, and deliver impactful learning programs tailored to the region's business needs.
• Conduct Training Needs Analysis (TNA) to identify skill gaps and align training plans with organizational goals.
• Administer and manage Learning Management System (LMS) platforms, ensuring seamless user experiences and effective reporting.
• Develop and execute training calendars and budgets, ensuring alignment with regional and organizational objectives.
• Monitor and measure training effectiveness through MIS reports and key performance indicators (KPIs).

HRDF Budget Management

• Oversee the HRDF training budget, ensuring compliance with regulations.
• Manage the HRDF claims process, including preparation, submission, and follow-up for reimbursements.
• Provide regular updates on budget utilization and ensure cost-efficient training initiatives.

Content Development & Design

• Create visually engaging and interactive learning materials, e-learning modules, and presentations.
• Utilize tools such as Photoshop, Canva, CorelDRAW or any other content design platforms to enhance learning content.
• Collaborate with subject matter experts to design innovative learning solutions that drive employee development.

Employee Engagement & Performance Management

• Lead and execute employee engagement initiatives, fostering a positive and inclusive work environment.
• Conduct regular employee surveys, analyze results, and drive actionable insights for enhancing engagement levels.
• Support the execution and management of the organization’s performance management process.
• Partner with managers to identify employee development needs and align training programs accordingly.

Stakeholder Collaboration & Regional Support

• Act as a key L&D partner to regional and local leaders to identify and address talent gaps.
• Collaborate with HR and cross-functional teams to align learning initiatives with organizational objectives.
• Be available for travel across Indonesia and Malaysia (8-10 days per month) for on-site training and employee development activities.

QUALIFICATION & SKILLS REQUIRED

Education

• Master’s degree in Human Resources or Psychology (or equivalent).

Experience

• 8-12 years of experience in People Function with at least 5 years in L&D, with a proven track record in the retail industry. Prior experience as an HR Business Partner is a plus.
• Hands-on experience in content development and utilizing design tools like Photoshop, Canva, etc.
• Prior experience facilitating training both in person and virtually required. Prior experience with delivering training to both leaders and individual contributors strongly preferred. Fluency in English required.
• Experience managing HRDF training budgets and handling claims processes.
• Proficiency in managing and optimizing LMS platforms.
• Experience in leading employee engagement and performance management processes.

Technical Skills

• Proficiency in MS Excel ( Pivot / VLOOKUP / etc), Word, and PowerPoint.
• Advanced knowledge of e-learning, content development tools, and MIS reporting.
• Certification in assessments (DiSC, Korn Ferry, MBTI) and learning programs (Frankly Covey, Situational Leadership) strongly desired.

Behavioral Skills

• Strong analytical and problem-solving skills.
• Excellent communication, interpersonal, and stakeholder management abilities.
• High attention to detail and a proactive approach to challenges.
• Ability to adapt to change and perform well in an ambiguous environment
• Works at an advanced level to analyze potential solutions and create recommendations based on the expected benefits, costs, and overall value of the solution. Typically works independently to develop solutions.

Location: Based in the Kuala Lumpur with travel required across Indonesia and Malaysia.