Lead, Retail Operations Support

Closing Date : 30/05/2025

Lead, Retail Operations Support

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!
• Awarded For
o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
o Bronze Winner in Cross-Generational Workforce Engagement (2024)
o Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Job Summary
The Retail Expansion Specialist plays a crucial role in the successful execution of U Mobile's retail expansion initiatives. This role involves managing the entire lifecycle of store openings, refurbishments, repairs, and maintenance, ensuring timely and cost-effective project completion.

The Day-To-Day Activities

• New Store Openings:
  • Coordinate and oversee all aspects of new store openings, including site selection, construction, and vendor management.
  • Develop and manage project timelines and budgets.
  • Ensure compliance with all relevant regulations and permits.
  • Conduct site inspections and quality checks.
  • Coordinate with internal teams (e.g., Marketing, IT, Operations) to ensure smooth store launch.
• Store Development Budget and Costing:
  • Manage and oversee store new projects expenses and Capex.
  • P&L management on new openings and relevant expenses every quarter.
• Store Refurbishments and Repairs:
  • Manage and oversee store refurbishment and repair projects.
  • Obtain quotes from vendors and negotiate contracts.
  • Monitor project progress and ensure timely completion within budget.
  • Ensure the quality of workmanship and adherence to brand standards.
• Store Maintenance:
  • Develop and implement a preventive maintenance program for all stores.
  • Respond to maintenance requests and ensure timely resolution of issues.
  • Manage vendor relationships for maintenance services.
• Inventory Management:
  • Manage the inventory of store fixtures, equipment, and other assets.
  • Ensure the availability of necessary materials for store operations.
• Reporting and Documentation:
  • Prepare regular reports on project progress, budget status, and any other relevant information.
  • Maintain accurate and up-to-date records of all store-related activities.
• Vendor Management:
  • Build and maintain relationships with contractors, vendors, and other stakeholders.
  • Negotiate contracts and ensure compliance with service level agreements.

About You

• Diploma/Degree in Engineering, Construction Management, or a related field.
• Minimum 5 years of experience in project management, preferably in the retail or construction industry.
• Strong project management skills, including planning, budgeting, scheduling, and execution.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency in using project management software (e.g., MS Project) and other relevant tools.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to work in shifts to ensure continuous coverage during operating hours.

What’s Next?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.