Lab IT & Workflow Solutions Partner

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Role Purpose

As the Lab IT & Workflow Solutions Partner (WFIT), you will act as a technical resource to the exciting implementation team with key responsibilities of configuration, testing, and go-live support. Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

Actively participates in and conducts pre-implementation, implementation, and post-project review meetings for RDMY customers with internal stakeholders. Performs remote configuration, testing, and troubleshooting or repair of WFIT and Digital solutions during the implementation process; e.g. go live, as needed.

Exercises independent judgment in evaluating methods and may determine criteria for obtaining solutions.

You demonstrate personal purpose around improving the healthcare ecosystem thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to the health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities.

As a qualified Lab IT & Workflow Solutions Partner, you will:

• Support the with WFIT and Digital Solutions implementations and troubleshooting.
• Provide expertise to new hires to raise the knowledge on WFIT and Digital Solutions.
• Create a collaborative community to get the good practices for WFIT and Digital Solutions implementations.
• Able to develop a program to cater customer needs.
• Document all changes, modifications, scripts/programs created on Lab IT software.
• Document all customers’ touchpoints in the CRM system correctly in a timely manner.
• Support predictive maintenance via record cases into CRM for root cause analysis.
• Deliver service, preventive maintenance, software upgrade commitments according to the planned schedule.
• Develop, prepare and maintain training and literature materials.
• Manage accounts, prioritize jobs, and assign to teammates accordingly.
• Able to analyze data generated from WFIT solutions and provide insights/action recommendations from the data analysis.
• Follow all documented procedures and processes, to ensure the product application/solution functions to specifications.
• Ensure internal and external stakeholders satisfaction during the installation and integration processes and post-go-live period.
• Manage expectations, identify risks, and formulate plans to minimize impacts to the project by ensuring project progress on schedule while meeting all other specified project performance parameters.

Who you are:

Qualification and Experience:

• 2-3 years working experience in the relevant field and has Lab WFIT and Digital Solutions knowledge and implementation experience.
• Hands-on knowledge on computer hardware/networking/Operating System/Applications/databases and SQL programming languages.
• Preferable with medical laboratory experience.
• Marketing and business development experience will be a plus.
• Prior experience developing, delivering, and assessing training programs.
• Excellent communication, organization, and customer service skills.
• Preferable to have IT/Middleware/LIS Experience.
• Preferable to have knowledge of all Roche products within the business area, and specialized knowledge in a particular product area.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity, and diversity.

Roche is an Equal Opportunity Employer.