L3 Mainframe Production Support, Cards

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

UOB Innovation Hub 2 is a UOB-wholly owned subsidiary providing software application development, testing and maintenance for the UOB Group. We are dynamic and passionate about delivering innovative financial technology that enables business growth and transformation.

As a L3 Service delivery support for Cards, you will be responsible to collaborate, engage and work with L2, business, stakeholders from project inception for walk through calls till deployment phases as a quality gate keeper. Key objective is to ensure good quality and smooth delivery of cards technology system enhancements that are fully in compliance with mandated framework and guidelines.

• Work in the team of Cards Service Delivery to resolve Production Incidents & Problem Tickets.
• Support Production EOD’s as per Roster.
• Perform unit and system integration testing for the production incident resolutions.
• Support user acceptance testing for production incidents.
• Manage and work with technical team to implement solution that meet Business Requirements and are in alignment with organization's business objectives.
• Troubleshoot, debug and provide production system support.
• Coordinate with internal teams and vendors to resolve application and system issues.
• Recommend and execute improvements.
• Partner with users to understand Business needs by reviewing the Requirements specifications and analyze impact to the application.
• Execute tasks related to project / change request / maintenance request.

• 5 + years of mainframe development, specifically in the areas of banking systems and cards.
• Technically competent in COBOL, CICS and EZT programming.
• Good working experience with credit card system.
• Experience on Cardlink system will be advantageous.
• Good working knowledge skills with Microsoft Office Products and Microsoft Visio.
• Good understanding of the system development life cycle.
• Ability to multi-task and perform well under pressure.
• Excellent communication skills, resourcefulness and troubleshooting aptitude.
• Platform/product - Mainframes / Visionplus / Cardlink / Cardspac.
• Server/Database - VSAM.
• Language - COBOL, CICS, Easytrieve, JCL, Rexx.
• OS - Z/OS.

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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