L2 Support Team Lead (Finance, Risk, Regulatory & Reporting), GIPS

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

1. Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure.
2. Work on timely resolution for reported incidents to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool.
3. Perform root cause analysis to identify permanent solutions to prevent recurring incidents and minimize the impact of incidents that cannot be prevented.
4. Ensure all incidents and problems are proactively managed – prioritizing numerous issues of varying severity and escalating issues as appropriate to necessary teams and management.
5. Collaborate with the development team in identifying resolutions and transitioning of releases into the production environment.
6. Adopt standard Incident and Problem Management workflow and processes, i.e., timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails.
7. Participate in DR/BCM activities or infrastructure-related upgrades.
8. Responsible for capacity management. Monitor & analyze current performance and capacity data and forecast the capacity required by the applications ahead.
9. Aside from day-to-day support duties, undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed.

1. Degree in computer science/engineering or related disciplines.
2. >9 years of experience in application development and support environment in Banking Finance, with knowledge for GL, MAS, GST, Regulatory and Reporting/business intelligence.
3. Working experience in Unix/Windows platforms, batch scheduling tools, Database query skills, and BI Tools skillsets.
4. Mandatory Technical skills: Oracle / MS SQL, Unix/Linux, AS400, Control-M, Shell scripting, Wolters Kluwer’s OneSumX, Hyperion, SAP GL, Ray, BASEL, Moody’s RiskAuthority.
5. Knowledge of Finance, Risk, Accounting, ITIL or similar frameworks will be an advantage.
6. Excellent communication, interpersonal, and analytical skills.
7. Excellent knowledge of front to back banking business, finance, risk and accounting data across various sectors.
8. Excellent & proven Incident/Problem Management and organization skills are a must.

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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