Key Account Manager - Private Hospital

Key Account Manager - Private Hospital

Are you an experienced professional in key account management with a passion for driving sustainable sales growth and profitability? As a part of our Malaysia Key Account team, you will play a crucial role in shaping and executing strategies to achieve significant market share and portfolio profitability within key private hospital groups.

Main Responsibilities

• Accountability for delivering the business objectives for the specific accounts and specific portfolio.
• Demonstrate proficiency in managing the private hospital channel comprehensively, ensuring timely derivation and execution of strategies.
• Lead and manage customer contracts & KPIs. Hold customers accountable for commercial policies, trading terms, and performance KPIs, including contract negotiations and governance.
• Forecast assigned accounts sales.
• Evaluate periodically key account performance versus market and develop solutions to address performance gaps for assigned accounts.
• Develop, lead, and manage project and/or account-related marketing activities in line with business units’ strategy. Ensure the profitability and sustainability of each account’s investment strategy aligned.
• Manage supply and demand planning for each account, ensuring healthy inventory levels and sales performance.
• Continuously identify customer insights to drive performance and business opportunities. Follow up on progress and outcome.

Build and Strengthen Customer Engagement

• Proven experience in networking and building relationships with C-suite level officers within the private hospital channel, leveraging these relationships to drive business growth and strategic initiatives.
• Ensure key accounts and stakeholders are engaged, educated, and informed to drive growth.
• Utilize sales team at branch levels and buyer interactions to achieve business objectives.
• Business reviews should be updated on a monthly basis with mutual quarterly reviews.
• Engage closely with both internal and external stakeholders to develop and implement commercial solutions that align with business objectives.
• Collaborate effectively with enabling functions such as Legal, Compliance, and Ethics to develop patient-centric solutions that comply with regulations and ethical standards.

About You

• Bachelor’s degree in any related field with a minimum of 2-3 years' experience in sales or any customer-facing role in the pharmaceutical industry.
• Demonstrated experience in developing and delivering account and channel marketing strategies.
• Familiarity with local market dynamics and key account management best practices.
• Effective communication, negotiation, and presentation skills with the ability to engage and influence stakeholders at all levels.
• Demonstrated planning ability and strong organizational and executional skills with a strong sense of ownership and accountability.
• Creative problem solving and analytical thinking.
• Capacity to challenge the status quo to enhance business efficiency with an entrepreneurial mindset.
• Proven ability to think strategically and be a good team player.
• Strong analytical skills to track performance and drive continuous improvement.
• Experience in project management will be an advantage.

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including health insurance, out-patient benefits along with a range of family-friendly policies such as maternity, paternity, and solo parent leaves to name a few.

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.