Key Account Manager (Logistics)

Monroe Consulting Group Malaysia, an executive recruitment firm, is partnering with an international leading logistics and supply chains company to hire a Key Account Manager. This role is responsible for providing exceptional service and value to clients, thereby fostering long-term partnerships and driving business success. Additionally, maintaining key account satisfaction according to contractual commitment, growing the company's market shares, and GM objectives. This opportunity is based in Selangor, Malaysia.

Job Responsibilities:

1. Key Account Management
   Act as the company's main entry point.
2. Secure approved/preferred vendor status from Key account.
3. Consolidate and update customer knowledge (decision makers, influencers, volume potential, incumbents, industry challenges/opportunities, strategic expectation) and the company's performances.

Set Goals

1. Develop the company's market share and profitability through customer's operations across the network.
2. Develop and implement the sales action plan by monitoring the dedicated sales team.
3. Review the company's performance and quality indicators which have been contracted with customer.

Build Action Plan

1. Plan and monitor growth with the dedicated network sales team aligned with customers flows.
2. Optimize sales awareness and development within network through CRM.
3. Lead direct actions with identified customer's interlocutors.
4. Define operational and pricing procedures and exercise authority over agencies to have them applied.
5. Plan monthly meeting to pilot growth and sales activities.

Lead Global Tender

1. Lead global tenders and participate to sign-off with respective parties.
2. Design and present global tenders to customers with supporting BL functions and expertise.
3. Call on corporate steering committee to arbitrate financial, sales or operational disputes linked to international contract management.

Job Requirements:

1. Minimum of 5 years in key account management in air and or sea freight forwarding industry.
2. Experience in handling key accounts within pharmaceuticals, medical devices, or biotechnology would be an advantage.
3. Fluent in written and spoken English. Proficiency in other languages would be advantageous.
4. Excellent communication skills.
5. Team player.
6. Solution finder.
7. Able to think out of the box.
8. Rigorous.
9. Excellent inter-personal skills.
10. Thoroughness.
11. Organized.
12. Responsive.