Key Account Manager

Key Responsibilities

• Build and nurture long-term relationships with key stakeholders in government agencies and GLCs, including decision-makers, influencers, and end-users.
• Act as the primary point of contact for assigned accounts, ensuring consistent and effective communication.
• Develop and execute tailored account management plans for each government/GLC client, identifying their specific needs, goals, and challenges.
• Conduct regular account reviews to track progress, identify opportunities, and resolve issues.
• Drive revenue growth through upselling, cross-selling, and identifying new opportunities within the assigned portfolio.
• Prepare and deliver proposals, presentations, and bids tailored to the needs of government/GLC clients.
• Negotiate contracts, ensuring terms are favorable and compliant with organizational and regulatory requirements.
• Collaborate with internal teams (e.g., product, marketing, legal, finance) to deliver exceptional service and solutions tailored to government/GLC requirements.
• Attend government and GLC events, trade shows, and meetings to network and stay updated on trends and opportunities.
• Stay informed about government initiatives, budgets, and policies, as well as GLC strategies and operational plans.
• Monitor competitors' activities and identify areas where the company can gain a competitive advantage.
• Maintain accurate and up-to-date records of all account activities, opportunities, and interactions.
• Provide regular reports on account performance, revenue, and KPIs to senior management.

National Sales

• Identify and pursue new sales opportunities.
• Develop and maintain strong relationships with existing clients.
• Present, promote, and sell products/services to prospective clients.
• Meet or exceed sales targets on a regular basis.
• Provide regular reports on sales activities and results.
• Stay updated on industry trends, market activities, and competitors.

Key Skills and Qualifications

• Strong understanding of government and GLC operations, procurement processes, and regulations.
• Proven experience in key account management, sales, or business development, preferably in dealing with government and GLC clients.
• Excellent interpersonal, negotiation, and communication skills.
• Strategic thinker with strong problem-solving and analytical abilities.
• Ability to manage multiple stakeholders and complex projects simultaneously.
• Familiarity with CRM tools and account management software.
• Bachelor's degree in business administration, public relations, or a related field (advanced degrees or certifications are a plus).
• Minimum 3-5 years of experience in sales, preferably in any industry or sector.
• Proven track record of meeting or exceeding sales targets.
• Excellent communication and interpersonal skills.
• Strong negotiation and closing skills.
• Ability to work independently and as part of a team.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong organizational and time management skills.
• Willingness to travel as needed.

About GDEX

GDEX is an established and fast-growing express carrier company providing express delivery service and customized logistics solutions in Malaysia and other parts of the world. We believe in having a good corporate culture and developing the potential of every staff to the maximum; understanding our customers’ needs and providing the best quality service.

Company History

GD Express Sdn Bhd (GDEX) was formed in 1997 to provide express delivery service for both the domestic and international markets. It operates a network of 199 stations, comprising 105 branches, 83 agents, and 11 lodge-in centres throughout East and West Malaysia. GDEX has a fleet of more than 1000 trucks and vans used primarily for hauling documents and parcels between stations and the National Hub. The company is ISO certified and listed on the ACE market of Bursa Malaysia.