Key Account Manager

Job Description (JD)

Role: Key Account Manager

Location: Johor state (Coverage is b Melaka, South Malaysia)

Ideal Profile: Candidate to have more than 5-10 years of professional experience in Pharma Industry with at least 3-5 years in Sales/Key Account Manager Role.

Experience Level:

• Minimum 3+ years in Hospital Sales, Cardiology is the priority but Nephrology also can be considered and is an added advantage for candidates who have launched and promoted “New Cardio Products.”
• Candidates need to conduct business discussions with doctors and hospitals.
• Therapies Experience: Cardio OR Vascular OR Nephrology
• Candidate Base: Candidate should be based out in South of Malaysia.
• Location: Johor state
• Coverage: City of Malaka

Key Performance Ask: Responsible for managing key accounts, maintaining long-term relationships with accounts, and maximizing sales opportunities within them.

Key Responsibilities:

1. Building and maintaining strong relationships with key clients, understanding their business needs, and ensuring their satisfaction with products or services.
2. Developing and executing strategic account plans to drive growth and maximize revenue from key accounts.
3. Acting as the primary point of contact for key clients, addressing their inquiries, resolving issues, and proactively identifying opportunities for upselling and cross-selling.
4. Conducting regular business reviews and performance analyses for key accounts, providing valuable insights and recommendations to enhance client partnerships.
5. Negotiating contract renewals and pricing agreements, ensuring mutually beneficial terms for both the company and key clients.
6. Identifying new business opportunities within existing accounts and strategizing to expand the company's footprint in the market.
7. Analyzing competitor activities and market dynamics, adjusting account strategies accordingly to maintain a competitive advantage.
8. Keeping track of key performance indicators (KPIs) and key account metrics, using data-driven insights to measure success and drive continuous improvement.
9. Collaborating with internal teams, such as sales, marketing, and customer support, to deliver exceptional customer experiences and meet client expectations.
10. Staying updated with industry trends and market developments, anticipating changes in clients' needs, and tailoring solutions to meet evolving requirements.

Education: Bachelor’s degree preferably in Pharmacy. Postgraduate qualifications will be an added advantage.

Reporting: Position will report to Sales Manager.

Candidate should have a diploma/degree in Sales, Marketing, Business Administration, or a related field with a strong track record of success in key account management.

Candidate should be able to analyze and draw inferences from data, and familiarity with CRM tools (e.g., VEEVA) would be a plus.

Candidate should have excellent communication & interpersonal skills.