Junior Customer Service Representative - Remote

Location: Remote

About the role:

Are you a people person with excellent communication skills? We're looking for a Junior Customer Service Representative to join our team and provide top-notch support to our customers.

What you'll do:

1. Respond to customer inquiries via phone, email, or chat.
2. Resolve customer issues promptly and effectively.
3. Document customer interactions and feedback.
4. Assist in developing customer service procedures.
5. Collaborate with the team to improve customer satisfaction.
6. Stay updated on product knowledge and company policies.

Requirements:

What we're looking for:

1. High school diploma or equivalent; associate or bachelor's degree is a plus.
2. 1-2 years of customer service experience.
3. Excellent verbal and written communication skills.
4. Strong problem-solving abilities.
5. Ability to multitask and manage time efficiently.
6. Comfortable working remotely and using customer service software.

Benefits:

1. Remote work with flexible scheduling.
2. Competitive salary.
3. Professional development and training.
4. Supportive team environment.
5. Opportunities for advancement.
6. Access to resources to enhance customer service skills.