Junior Clinical Case Manager

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the Role

The Clinical Case Manager’s primary role is to manage clinical operations function within Malaysia. The role is a permanent five (5) day a week role and (1) Saturday a month.

The primary role of this position is to provide high quality and professional counselling and information support services to employees and dependents of client companies. It is a permanent position, and the job holder will be based in office.

Responsibilities

• To provide the first point of contact for employees accessing the Lyra EAP service via telephone counselling or live chat.
• To provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with the Clinical Manager.
• To accurately capture all information on the database pertinent to the clinical management of the case.
• When required, to case manage clinical cases to ensure that structured counselling is provided by the ICAS affiliate network.
• To adhere to all clinical protocols, standards, and procedures as laid out by the Clinical Manager.
• To adhere to the operational standards as set out by Clinical Manager.
• To provide critical incident intake, support, and case management.
• Be able to deliver structured counselling services via telephonic or video chat means.

General Counselling and Learning and Development

• Provide counselling and psychotherapy to EAP and community clients.
• Provide Psychological assessment and reports.
• Deliver talks/training/workshops.
• Crisis support/onsite support.
• Ad hoc requests within the realm of your expertise as a clinical psychologist/Registered Counsellor.

Qualifications

• Minimum of a Master’s Qualification as a Psychologist or a Counsellor.
• Registration with the MAHPC (Clinical Psychologist) or Lembaga Kaunsellor Malaysia.
• Fresh graduates with at least 1+ year of experience are encouraged to apply for this position.
• Must be able to provide counselling within a short-term framework.
• Computer literacy and ability to type fast.
• Ability to effectively merge Clinical and Employee Assistance Program focus.
• Client service orientation.
• Articulate.
• Good telephone manner and ability to provide telephonic therapy.
• Good Clinical understanding and ability to manage risk.
• Good time management ability.
• Ability to work within a team.
• Ability to work well under pressure.
• Business and commercial awareness.
• High attention to detail.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.