Responsibilities:
- Work with global customers and cross-functional Cisco teams to solve moderate to high-complexity network and product issues.
- Utilize databases, debugging tools, and lab simulations to analyze problems and identify solutions with high customer satisfaction.
- Stay up-to-date on technology trends/products to provide high-quality support to customers.
Who You Are:
As a Japanese Technical Consulting Engineer specializing in the Security domain, you have the technical expertise and customer service skills to deliver quality support. You possess:
Technical Knowledge/Experience in:
- Email and Web Security, VPN, Firewall, AMP, AAA, and Cisco Secure Firewall Firepower 7.0.
- NAT, ALG, HA, IDS/IPS.
- AAA technologies such as RADIUS, TACACS, DOT1X.
- VPN technologies such as IKEv1, IKEv2, PKI, SSL VPN, NHRP, GRE over IPsec, and Remote Access VPN Clients.
- Strong understanding of routing & switching concepts.
- Deep knowledge of the OSI model & protocols such as ARP, TCP, IP, DHCP, DNS, IPSEC, ISAKMP.
- Experience using Wireshark.
- Familiarity with programming languages like Python.
Skills:
- Experience in a customer support environment with excellent customer-handling skills.
- Strong troubleshooting skills and a logical, analytical approach to problem-solving.
- Solid technical foundation in networking, with a CCNA or higher certification preferred.
Minimum Qualifications:
- Bachelor’s or Master’s degree in Engineering.
- 3-6 years of experience with security technologies, preferably Cisco.
- 3+ years of support experience with proven troubleshooting skills in complex environments.
- Cisco Security Certifications such as CCNA Security, CCNP Security, or CCIE Security are a plus.
- Knowledge of Linux and VMware is an advantage.
- Experience working with Cisco products like IOS/IOS-XE routers, ASA, FTD is beneficial.
- Effective communication skills in English, with proficiency in additional languages as a bonus.
- A passion for learning and working in a multicultural team environment.
Sub Specialization:
Information Technology; IT Security
Type of Employment:
Permanent
Minimum Experience:
Fresher
Work Location:
Kuala Lumpur
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