Japanese Technical Consulting Engineer

EPS
Kuala Lumpur
MYR 200,000 - 250,000
Job description

Responsibilities:

- Work with global customers and cross-functional Cisco teams to solve moderate to high-complexity network and product issues.
- Utilize databases, debugging tools, and lab simulations to analyze problems and identify solutions with high customer satisfaction.
- Stay up-to-date on technology trends/products to provide high-quality support to customers.

Who You Are:

As a Japanese Technical Consulting Engineer specializing in the Security domain, you have the technical expertise and customer service skills to deliver quality support. You possess:

Technical Knowledge/Experience in:

  1. Email and Web Security, VPN, Firewall, AMP, AAA, and Cisco Secure Firewall Firepower 7.0.
  2. NAT, ALG, HA, IDS/IPS.
  3. AAA technologies such as RADIUS, TACACS, DOT1X.
  4. VPN technologies such as IKEv1, IKEv2, PKI, SSL VPN, NHRP, GRE over IPsec, and Remote Access VPN Clients.
  5. Strong understanding of routing & switching concepts.
  6. Deep knowledge of the OSI model & protocols such as ARP, TCP, IP, DHCP, DNS, IPSEC, ISAKMP.
  7. Experience using Wireshark.
  8. Familiarity with programming languages like Python.

Skills:

- Experience in a customer support environment with excellent customer-handling skills.
- Strong troubleshooting skills and a logical, analytical approach to problem-solving.
- Solid technical foundation in networking, with a CCNA or higher certification preferred.

Minimum Qualifications:

  1. Bachelor’s or Master’s degree in Engineering.
  2. 3-6 years of experience with security technologies, preferably Cisco.
  3. 3+ years of support experience with proven troubleshooting skills in complex environments.
  4. Cisco Security Certifications such as CCNA Security, CCNP Security, or CCIE Security are a plus.
  5. Knowledge of Linux and VMware is an advantage.
  6. Experience working with Cisco products like IOS/IOS-XE routers, ASA, FTD is beneficial.
  7. Effective communication skills in English, with proficiency in additional languages as a bonus.
  8. A passion for learning and working in a multicultural team environment.

Sub Specialization:

Information Technology; IT Security

Type of Employment:

Permanent

Minimum Experience:

Fresher

Work Location:

Kuala Lumpur

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