Japanese Speakers - Executive Customer Service

Executive Customer Service (English and Japanese Language Support)

The Responsibilities of the Role:

1. Handles and resolves customers' issues via email, online chatting tools and phone (inbound).
2. Guarantees an unparalleled Customer Service experience and preserves the image of the company.
3. Ability to present, persuade and communicate effectively with given job tasks.
4. Ensure the customers' questions were fully understood and solved.
5. Provide excellent customer service via chats and emails by using the right methods/tools.
6. Customer information management system operation and Translation.
7. Use the agreed procedures to handle all chats and emails.
8. Excel, Gmail, G-suits operation and management.
9. Internal and external support by Skype.
10. To escalate any queries or unresolved issues that cannot be completed within the agreed procedures/processes.
11. To proactively identify areas for procedural improvement and make recommendations to the Assistant Manager.
12. To undertake any administration tasks delegated by the Assistant Manager.
13. Includes 24/7 coverage, so evening and weekend shift potentially work required.

Skill Requirements:

1. Required language(s): Japanese (Native) English.
2. Good communication and interpersonal skills in Japanese and English.
3. Proven customer support/service experience and excellent telephone and chat skills.
4. Ability to multi-task, prioritize and time management skills.
5. Hardworking, punctual, willing to work on shifts and responsible.
6. Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, any field.
7. No work experience required.
8. Experience using Microsoft Excel, Word.
9. Quality focus and excellent patience.

The Package :

1. Attractive Salary (RM 9,000 – RM 11,000).
2. RM500 housing allowance for those who qualify.
3. Performance-related bonus for confirmed staff.
4. Annual Leave 15 days.
5. Medical Leave 14 days.
6. Medical and hospitalization coverage.