Jaecoo Service Advisor

Federal Auto Holdings Berhad Hiring! Full Time Jaecoo Service Advisor in Kuala Lumpur, Earn up to MYR 3,500 - Ricebowl

Posted 4 days ago • Closing 6 May 2025

Are you passionate about delivering excellent customer service while working in a dynamic automotive environment? Join the JAECOO team as a Service Advisor and be part of an exciting journey with a fast-growing automotive brand!

Minimum Requirements

• Diploma or Degree in Automotive/Mechanical Engineering or a related field.
• Strong technical knowledge and excellent customer service skills.
• Minimum 2 years of experience in a similar role.
• Prior experience working with continental automotive brands (Volkswagen, Audi, Volvo, MINI, Mercedes, etc.) is preferred.
• Familiarity with Chery systems is an added advantage.
• Confident, dynamic and highly customer-oriented with a positive attitude.
• Ability to thrive under pressure in a fast-paced environment.
• Proficient in Microsoft Office and computer literate.

Key Responsibilities

• Greet and assist customers with service and repair inquiries at the service reception.
• Create and maintain accurate job cards for proper documentation of service or repair requests.
• Monitor the progress of vehicle repairs or servicing and keep customers updated on their car’s status.
• Provide technical explanations and advice to customers regarding their vehicles.
• Interpret and communicate customer feedback and concerns to the technical team for further diagnosis.
• Provide quotations for repair of customer's car and communicate with customers for approval including additional repairs on their cars whenever necessary.
• Verify warranty coverage using vehicle maintenance records.
• Coordinate with the Parts Department to place orders and notify customers upon parts arrival.
• Liaise with Workshop Controller/Manager to ascertain the quality of the job done before notifying customers for vehicle collection.
• Conduct follow-ups within three days of servicing to gather feedback on customer experience and vehicle performance.
• Deliver vehicles to customers promptly and ensure they are returned clean and tidy.
• Upsell approved products and services to enhance customer satisfaction and contribute to overall sales targets.
• Address customer concerns professionally and escalate issues to the manager when needed.

Benefits

• EPF/SOCSO
• Annual leave
• Medical leave
• Medical insurance

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