IT Technical Support

IT Technical Support

Salary: MYR 2,500 - MYR 3,500

Requirements:

1. Candidate must possess at least SPM or STPM or equivalent.
2. Minimum 1-2 years experience required in IT technical support.
3. Must be able to handle basic hardware/software and have troubleshooting skills.
4. Must be able to handle basic hardware/software installation.
5. Must be able to handle basic network/printer configuration.
6. Possess driving license with own transport to travel to customer's site.
7. Required language(s): English, Bahasa Malaysia, Mandarin.
8. Mandarin speaking is a MUST as we have Mandarin speaking customers.
9. Good problem-solving skills.
10. PC assembly, installation, testing, and troubleshooting.
11. On-site support for production PC issues, failures, etc.
12. Receive issues, update tickets accordingly to SOP, and prioritize ticket resolution within SLA.
13. Perform troubleshooting on: PC hardware issues, network failures, barcode scanner, support for Windows 8-10, and good command of command prompt.