IT Support Technician

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Responsibilities

• Technical troubleshooting – Windows, basic network, desktop and laptop hardware troubleshooting, printer driver installation and troubleshooting; knowledge in MAC or Linux is an added advantage.
• Software installations – OS installations, antivirus, O365 applications, Adobe Reader, and other required common software.
• Knowledge of Active Directory, DNS, DHCP, IP Addressing, and Proxy is beneficial.
• Hardware setup – Laptop, Desktop, RAM installation, Projector, Printer, Scanner, 4G router, network equipment such as router and modem, CCTV.
• Communication skills – Fluent and polite in English, Malay, and additional languages is an added advantage.
• Problem solving – Quick analysis and responses are required for this role.
• Time management – Understand time as an essence and perform duties responsibly and in a timely manner.
• Handle tickets using the ticketing tool in an efficient manner and provide solutions in a timely manner.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Providing technical support across the company.
• Setting up accounts for new users.
• Repairing and replacing equipment as necessary.
• Take part in testing new technology services and processes and provide feedback.
• Basic network troubleshooting including physical cable connections to internet router switches and any other devices.