IT Support Technician

JOIN US!
This posting aims to give us the chance to work together, in the short, medium, or long term. SBM Offshore's active leadership position in the market, combined with our People Development and Succession Planning activities, requires us to be ready to onboard and mobilize our future IT Support Technician as soon as a new vacancy opens!

You are considering a new challenge in a few weeks, months, or even years? If you match the requirements below, APPLY NOW!

ROLE PURPOSE

The IT Service Desk Support is accountable for applying discipline knowledge and acting as a true partner to its specific stakeholder group in the Resource Center, Shore base, Vessels, Yards, or any other Fields requiring IT support. You are responsible for supporting these stakeholders in alignment with the Group IT strategic and/or operational priorities. Your area of expertise is broader than a dedicated specialist but also more specific to Field particularities. You advise within your area of expertise and are expected to remain at the forefront of developments to identify innovative methods to carry out assigned tasks that will increase overall quality and efficiency.

ROLE CONTRIBUTION

1. Support, govern, and contribute to a fully integrated and aligned IT Strategy across the SBM organization, you must:

• Liaise, work together, and advise your colleagues within different RC’s and disciplines.
• Execute the processes and best practices necessary to work according to the direction and strategy of Group IT (and make suggestions for improvement if required).
• Support the Service Delivery team in solving complex problems and visiting fields where SBM stakeholders are working.

• Keep the IT community informed on any new initiatives and decisions taken that might impact day-to-day business.
• Participate in project meetings.
• Ensure cross-functional alignment to minimize downtime within the overall IT landscape.

• Understand, plan, and deliver assigned tasks with accuracy to meet stakeholders' needs in a timely manner.
• Identify areas requiring more detailed instructions and clarify as necessary with stakeholders to ensure no surprises.
• Complete tasks in compliance with applicable standards and work procedures.
• Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information, and provide guidance as required.
• Seek clarification or guidance as soon as difficulties arise and recommend alternative solutions.
• Perform thorough self-checks of all solutions prior to release for use by stakeholders.
• Properly plan work to allow adequate time for stakeholder feedback and adjustments to ensure intended functionality.
• Network with stakeholders to serve as a source of support in executing project deliverables; ensure proactive two-way communication.
• Produce consistent/organized instructions in a well-structured format to convey required information to stakeholders or peers.

• Be willing to perform troubleshooting in isolation when necessary.
• Be self-motivated to improve technical competencies for the assigned work.
• Promote continuous improvement within the Discipline by remaining current on the latest technology developments.
• Apply and capture applicable lessons learned in the execution of activities to enable information sharing, increase project efficiencies, and support/develop best practices.
• Ensure solutions are communicated and documented in a manner that is easily understood by others.
• Ensure solutions are thoroughly tested prior to release for use by stakeholders; avoid cutting corners.

ROLE REQUIREMENTS

1. Minimum 3-5 years’ experience in an IT Service Desk role, providing onsite technical support, remote support using remote desktop, and fresh graduates with IT qualifications.
2. Possession of IT certifications will be an added advantage: ITIL, AD, Exchange, Azure, Citrix, MDM (please provide when applying for the role).
3. Mandatory experience in a Windows environment, Cisco end-user devices, Softphone, O365, MSTeams, SCCM, and Level 1 network troubleshooting in an end-user environment which includes VPN, LAN port troubleshooting, internet/DNS/DHCP troubleshooting.
4. Mandatory experience in providing support in an ITIL process environment, adhering to processes and procedures, and compliance with security.
5. Experience in managing AD Online will be an added advantage.
6. Meet monthly operational SLAs: Incident resolution within 2 days and Request fulfillment within 5 days.
7. Attitude required: energetic, independent, self-motivated, self-learner, and able to manage complexity.
8. Possess own transport and be able to travel overseas when required.
9. Required to work after office hours or on weekends when necessary.