IT Support Officer

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

Our IT Officer helps to ensure smooth communication and prompt resolution of day-to-day IT issues & requests globally. This role reports to the Global IT Operation Manager. The ideal candidate should possess strong communication, problem-solving and analytical skills to succeed in the role.

About IT Services

As a technology company, we always look for new ways to make our internal workflows more efficient. The IT Services team designs, develops and implements new systems to make work even more secure and reliable for all Klookers across the world.

What You Will Do

• Provide physical and remote Level 1 and 2 service desk support for company-wide IT devices by understanding and responding to issues according to SLAs
• Ability to translate the solution into a precise guide for team reference
• Maintain and update the IT inventory duly and accurately
• Interact with the company stakeholders to propose and improve the business flow
• Be the subject matter expert to the regional IT system and business function to handle all queries from the stakeholders
• Manage and coordinate with the approved vendors and stakeholders to solve issues
• Coordinate with local and global teams to manage and effectively deploy IT projects
• Take ownership and responsibility for managing regional project assignments and tasks
• Compile and update Knowledge Base (for both internal IT Support and User reference) and provide training and knowledge sharing with end-users where required

What You Will Need

• Minimum Diploma in Computer Science or related disciplines
• At least 2 years of solid IT working experience
• Self-motivated and able to work independently as well as a team player
• Excellent communication and presentation skills in English (Chinese would be an added advantage for liaison with regional stakeholders)

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.