IT Support (hardware)

About the role

As an IT Support professional in a dynamic and fast-paced restaurant environment, you will be responsible for providing comprehensive technical assistance and support to ensure the smooth operation of our restaurant's digital infrastructure. In this full-time position based in Glenmarie, Selangor, you will play a crucial role in maintaining our technological systems and empowering our staff to work efficiently.

What you'll be doing

1. Responding promptly to IT-related inquiries and troubleshooting issues reported by employees.
2. Providing hands-on support and guidance to users in resolving hardware, software, and network-related problems.
3. Performing regular system maintenance, updates, and backups to ensure the reliability and security of our IT systems.
4. Collaborating with the management team to identify and implement technology solutions that enhance operational efficiency.
5. Documenting technical procedures and maintaining detailed records of IT support activities.
6. Providing training and support to ensure that staff are able to effectively utilise our technology tools.
7. Staying up-to-date with emerging technologies and industry trends to recommend improvements and innovations.

What we're looking for

1. Relevant tertiary qualification in Information Technology, Computer Science, or a related field.
2. Minimum 1 year of experience in an IT support or help desk role, preferably in a fast-paced, customer-facing environment.
3. Proficient in troubleshooting and resolving a wide range of hardware, software, and network issues.
4. Strong communication and interpersonal skills to effectively assist users with varying technical knowledge.
5. Adaptable and able to work well under pressure to provide timely and efficient support.
6. Proactive problem-solving skills and a commitment to continuous learning.
7. Familiarity with restaurant or hospitality industry technologies would be an advantage.

What we offer

At Dragon-i Restaurant, we are dedicated to creating a supportive and empowering work environment for our employees. We offer competitive remuneration, opportunities for career development, and a range of employee benefits and wellbeing initiatives to ensure a healthy work-life balance. Join our team and be a part of our mission to deliver exceptional dining experiences.

About us

Dragon-i Restaurant is a renowned dining establishment that has been delighting customers with our authentic Chinese cuisine for over a decade. Our commitment to quality, innovation, and exceptional service has earned us a reputation as one of the leading restaurants in the region. As we continue to grow, we are dedicated to building a talented and diverse team that shares our passion for excellence.

Apply now to become our next IT Support professional and be a key contributor to the success of our restaurant.