IT Support Engineer

Responsible for providing end users support such as troubleshooting PC/Notebook, configuring software, troubleshooting applications software, asset management including deployment and refreshment, installing and configuring phones/tablets, printers, local area networks, wide area networks, and any piece of computer-related peripheral or software that end users would be using. IT engineers have to perform their daily tasks by providing a high level of customer service to the end user.

Job Descriptions

• General
• Provide level 1 support (assistance through phone calls, remote sessions, email, and ticketing tools)
• Provide level 2 user support (onsite support by attending to end users) on the following:
• Troubleshooting network operating systems, software, and hardware
• Being familiar with network operating systems, software, and hardware
• Working within a ticketing system and creating documentation for new processes
• Training staff to maximize the potential of existing technology
• Taking new users through the orientation process
• Providing individual support and training upon request
• Providing recommendations about support and information access
• Maintaining an updated inventory of software, hardware, and resources
• Demonstrated aptitude for continuous learning and innovative thinking
• Able to work independently and in a team environment
• Strong written, oral, and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff
• Performing any other IT-related duties assigned.
• Performing after-hour on-call work when necessary.
• Support remote users' problems from branches where necessary (including BCP sites).
• Prepare log tickets on any user's request attended and close the ticket upon issue resolution.
• Prepare a resolution after each log ticket has been completed.
• Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.
  
  

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Computer Science / Information Technology
• Preferably at least 1 year of related working experience.
• Preferably specializing in Information Technology or equivalent.
• Good communication skills in English and Malay (Mandarin and Chinese are a plus) for both spoken and written.
  
  

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

• [NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!