IT Service Manager (Based at CMS I-Systems Sdn Bhd, Kuching)

IT Service Manager (Based at CMS I-Systems Sdn Bhd, Kuching)

Responsibilities:

• Manages information technology (IT) tasks and staff, establishes relationships with clients/stakeholders, services computer systems and software, and maintains computer networks and user connectivity.
• Develops relationships with clients/stakeholders and organisations to assess their technology, support, and security needs.
• Provides client/stakeholder assessments, and pitches IT equipment and service packages during meetings or presentations.
• Offers innovative solutions that meet clients/stakeholder needs while remaining cost effective.
• Manages projects by creating timelines, adhering to budgets, and assigning staff members.
• Establishes client/stakeholder goals, and tracks progress and other metrics.
• Maintains relationships with technology, software, and security vendors.
• Manages and assesses the performance of staff members who specialise in support, sales, and installation.
• Identifies staffing needs and works with human resources colleagues to pursue the hiring process.
• Specializes in IT needs and demands.
• Maintains familiarity with current and upcoming IT equipment, services, and other developments.
• Coordinates troubleshooting, support, and service for equipment and networks when necessary.
• Upholds a sense of customer service and measures client satisfaction.
• Attends industry events and trade exhibitions to learn about cutting edge product releases and news.
• Experience in Managing Google Workspace preferred.
• Negotiate contracts with manufacturers for software and hardware vendors.
• Coordinate IT purchases (hardware, software and services).
• Managing IT staff by recruiting and training employees, and appraising their performance.
• Preparation of OPEX and CAPEX budgets.
• Demonstrated working knowledge of IT security and policies.

Requirements:

• Diploma in Information Technology (or similar) or demonstrated equivalent working experience in IT services or a related field.
• Experience with Computers and Networks.
• Experience with Customer Service, Management, Leadership, Staffing, Written and Verbal Communication, Interpersonal Communication, Problem Solving, Decision Making, Critical Thinking, Teamwork, Attention to Detail, Analytical Thinking, Time Management, Working Under Pressure.

Interested applicants are invited to submit a complete resume with supporting documents, current and expected salary, contact number and enclose a recent passport-sized photograph to:

Human Capital Planning Unit (Group HR Department)
Cahya Mata Sarawak Management Services Sdn Bhd
T: +60 82 238 888 / F: +60 82 333 828
E: jobs@cmsb.my

Closing Date: 19 November 2021

All applications will be treated with strict confidence. Only short-listed candidates shall be notified. Remuneration package for the successful candidate shall commensurate with qualifications and experience.