Application Support

Job Description:

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. At DXC, we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.

Key Responsibilities:

• Support business operations area on functional issues raised on their areas by improving performing systems configurations in order to resolve them with the help of the necessary providers / vendors or IT teams.
• Quality and support to solve technical incidents (Minor and major incident) for infrastructure support and the related providers. All of it in accordance with group processes and procedures.
• Monitor, analyze and report root cause of system/production disruption and include recommendations to prevent the reoccurrence of glitches and defects with the help of the necessary providers / vendors or IT teams.
• Monitor and test functionally the applications perimeter used in the business area.
• Keep communication and information up to date to their business users and also other IT teams as well as operational risk (through the major incident process).
• Be aware and participate to change management/release planning to follow on a day to day / week to week basis any possible disruptions of production on given perimeter.
• Coordination of testing and sanity checks during weekend changes and releases as well as daily IT operational checks.
• Enrich procedures & documentation about production issues and resolved case.

Requirements:

• Bachelor's or master's degree in information technology, engineering, or finance/banking industry (with a strong IT appetite).
• Certification ITIL is a plus.
• Strong IT background (either in applicative development or in creation).
• Understand or experience in data feeding: MQ, FTPs.
• Understand or experience in SQL (preferably Oracle): Standard query like select or update.
• Understand or experience in IT incident and problem management procedures of a defined perimeter (preferably in banking/finance or insurance).
• Strong knowledge (& reporting) of IT ticketing system like Remedy, Service Now, and Jira.

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging, and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

How to Apply:

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer, and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge.