IT Operations Manager

Our client offers a self-service laundry solution in Malaysia that provides an easy and convenient way to clean and dry your weekly laundry using heavy-duty industrial machines at affordable prices. Customers can do their laundry at any time of day, without worrying about the weather, time constraints, or how long the cleaning process will take.

Key Responsibilities:

Technology Strategy and Implementation:

• Develop and execute a comprehensive digital transformation strategy aligned with business objectives.
• Identify opportunities to leverage technology to improve operational efficiency, customer experience, and competitive advantage.
• Lead the implementation of new technology solutions, including IoT infrastructure, mobile applications, web applications, and central payment systems.

IT Infrastructure Management:

• Oversee the maintenance and optimization of all software and hardware systems.
• Ensure seamless operation of systems such as washer/dryer software setups and other operational technologies.
• Serve as the primary point of contact for all IT-related issues, providing timely resolutions.

Cross-Functional Collaboration:

• Work closely with operations, marketing, and other departments to understand their needs and challenges.
• Plan, research, and implement technology solutions that streamline processes and enhance stakeholder satisfaction.
• Facilitate the onboarding and training of staff on new systems and technologies.

Stakeholder Engagement:

• Ensure that technology implementations deliver tangible value to stakeholders and users.
• Provide guidance and support to maximize the benefits of new technologies.
• Gather feedback to continuously improve technology solutions.

Project Management:

• Lead technology projects from conception to completion, ensuring they are delivered on time and within budget.
• Develop project plans, allocate resources, and monitor progress.
• Communicate project status and results to senior management.

Innovation and Continuous Improvement:

• Stay updated on emerging technologies and industry best practices.
• Foster a culture of innovation by encouraging new ideas and approaches.
• Evaluate and recommend improvements to existing systems and processes.
• Focus on implementing technologies that address real business needs and add significant value.
• Avoid unnecessary feature deployments that do not contribute to operational efficiency or stakeholder satisfaction.
• Ensure that technology solutions align with the company's core values and strategic goals.

Requirements:

Education and Experience:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum of 5 years of experience in IT management, digital transformation, or a similar role.
• Experience in the retail, hospitality, or service industry is a plus.

Skills and Abilities:

• Technical Expertise: Strong understanding of software and hardware systems, IoT devices, mobile and web applications, and payment systems.
• Strategic Thinking: Ability to develop and implement technology strategies that align with business objectives.
• Project Management: Proven ability to lead complex projects, manage resources, and deliver results.
• Communication Skills: Excellent verbal and written communication skills; ability to explain technical concepts to non-technical stakeholders.
• Leadership Skills: Ability to lead cross-functional teams and manage multiple stakeholders.
• Problem-Solving: Strong analytical and troubleshooting skills.
• Customer Focus: Commitment to enhancing stakeholder and user experiences.
• Resilience: Ability to find solutions in challenging situations.
• Growth Mindset: Commitment to personal and professional development.
• Results-Oriented: Focus on achieving measurable outcomes that contribute to profitability.
• Adaptability: Flexibility to navigate changing business needs and technological advancements.
• Integrity: Uphold the company's values and promote a culture of trust and accountability.

On the Job Competencies:

• Innovation: Proactive in identifying opportunities to improve operations through technology.
• Business Acumen: Understanding of how technology impacts business processes and profitability.
• Collaboration: Strong relationship-building capabilities with both technical and non-technical teams.
• Ethical Standards: Adherence to professional ethics and company policies.
• Cultural Awareness: Ability to work effectively in a diverse environment