IT MANAGER/ ASSISTANT MANAGER

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Responsibilities:

• Leads and oversees the IT department, ensuring efficient and secure IT operations, managing IT projects, and developing strategic plans to meet the organization's technology needs.
• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance to enable excellence in SLA and KPI.
• Manage the IT team, set clear job expectations in delivering high quality services, and resolving daily issues.
• Lead and manage IT vendors to support and maintain IT infrastructure, including hardware, software, networking, etc.
• Facilitate and coordinate overall IT day-to-day support to the group on computer and any IT related questions or issues, leveraging IT vendors as the primary support.
• Manage and maintain all IT equipment and assets, licenses, subscriptions, and administration.
• Assess IT environment regularly to ensure everything is structured in a secured and efficient manner. Propose and deploy solutions as required.
• Review and update IT policies, standard operating procedures (SOPs), and best practices to ensure the reliability, security and availability of systems.
• Leverage technologies to improve productivity. Collaborate with all levels of the organization to understand issues, drive and deploy IT improvement projects as required.
• Assist in managing the IT budget and ensure effective allocation of expenditures.
• Ensure compliance of IT processes and procedures with audit and regulatory requirements.

Requirements:

• Diploma or Bachelor's degree in Information Technology, Computer Science, or relevant field.
• At least 5 years in IT management or a related senior technical position.
• Proficient in IT infrastructure, network management, IT security protocols, cloud services, and enterprise software solutions.
• Strong analytical & problem-solving skills, results oriented, self-motivated, good interpersonal skills, flexible & independent.
• Demonstrated ability to prepare and present compelling communication both internal and external to IT as well as to executive leadership.