IT Helpdesk Support Engineer Shift Work From Home (Malaysia)

IT Helpdesk Support Engineer Shift Work From Home (Malaysia)

• Troubleshooting of Faults by End Users using Phone / Remote Software
• Knowledge to handle PCs, Notebooks, Peripheral & Printer faults
• Assist in Setup of New PCs and Installation of Softwares / Onsite & Remote
• Respond promptly to fault ticket via system and phone
• Possess customer service skills to communicate with end users

Job Requirement:

• Candidate must possess at least Sijil Pelajaran Malaysia / Matriculation Certificate / Diploma in Information Technology or equivalent
• At least 1 - 2 year(s) of working experience is preferred
• Written and spoken language proficiency
• Excellent communication, documentation and organizational skills
• Ability to identify and organize tickets according to priority in the Company Ticketing System and distribution of tickets to engineers

* Office to be in KL area (Malaysia)* We regret that only shortlisted candidates will be notified.

How do your skills match this job?

Your application will include the following questions:

• Which of the following languages are you fluent in?
• Do you have customer service experience?
• How many years' experience do you have as a Helpdesk Support Engineer?