IT Help Desk Analyst

Position:

IT Help Desk Analyst

Job Description:

What You’ll Do

Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.

• A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues.
• A help desk analyst spends the majority of the day performing remote support. This can take a number of forms: Over-the-phone support, Screen sharing or remote control, Live chat support, Email support.

What We Are Looking For

• Diploma or Degree in Information Technology or Computer Science.
• Possess at least 2 years of relevant IT support experience, including hardware, software & network support. Windows (Outlook, VPN) etc.
• Good communication skills in attending to phone calls, in providing support to APAC region and global users.

What’s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• Medical Insurance
• Life Insurance
• Year-end bonus
• Performance Bonus
• 5-Day Work Week (Mondays - Fridays, 9AM - 6PM)
• Growth Opportunities
• And more!

About Arrow

Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of USD $33.11 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.

Location:

MY-Penang, Malaysia (Jalan Sultan Ahmad Shah)

Time Type:

Full time

Job Category:

Information Technology