IT Executive - ServiceDesk

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Responsibilities

• Provide first level support or single point of contact to users on hardware, software and all IT related issues.
• Monitor, analyze and solve IT-related issues which include following-up on problem cases to ensure timely resolution.
• Create, maintain and document new implementations as well as to update knowledge base.
• Determine case-priority before escalation to second level support.
• Generate and compile cases report on daily basis.

Job Requirements

• Degree in Computer Science/Information Technology or equivalent qualification.
• Preferably with IT certification and/or experience in a call centre or helpdesk environment.
• Able to troubleshoot problems and apply technical knowledge on the following:
• PC hardware and operating systems (Windows 10/ Windows 11).
• Desktop software and upgrades; Windows Terminal Services.
• Microsoft Office 365.
• Print Servers.
• Ability to communicate in other languages is an advantage.
• Good communication, analytical and diagnosis skills.
• Able to multi-task and likes challenges such as resolving problems the first level support, efficiently, promptly and courteously.
• 24 x 7 support and shift work.
• Able to handle pressure and willing to work on a rotational shift basis.
• A team player who is able to work independently with minimum supervision.
• Fresh graduates with good qualifications are welcome to apply as on the job training will be provided.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!