IT Executive & IT Support Engineer

Job Description

• Manage and troubleshoot network hardware, including routers, VLAN, switches, firewalls, wireless, etc.
• Ensure that all IT infrastructures, operations, and security services operate smoothly without interruption.
• Liaise and coordinate with internal and external parties to ensure smooth implementation of software projects and improvement projects.
• Oversee the implementation of new software projects and coordinate with end users to ensure efficiency.
• Proactively lead to provide IT hardware/software housekeeping and control procedures, including physical and data security. Ensure IT inventory is appropriately stored and accounted for.
• Track and follow through on all IT issues and requests raised by end-users.
• Facilitate equipment, services, and software purchases and implementation; manage inventory and licensing reconciliations.
• Communicate effectively with stakeholders to assess support needs and assist in the identification of technology needs.
• Work with group IT teams and other department staff to coordinate projects, manage capacity, and optimize performance, reliability, and efficiency.
• Coordinate all IT-related matters: connectivity, network administration, and workplace systems to ensure that it runs smoothly and reliably for all its users within the region, including (but not limited to): creation and deletion of user accounts, installation, and maintenance support for network & hardware tools such as printers, mobile devices, phone, video, and door systems, etc.
• Liaise and coordinate with vendors on IT support to various Malaysia regions.
• Identify opportunities that can improve the efficiency of business processes.
• Support any IT-related initiatives in line with group direction.

Requirements

• IT Degree holder or equivalent with more than 2 years of hands-on technical IT experience.
• Possess strong technical knowledge and hands-on experience in server administration (Windows/Linux), VMWare, AD/DC/DNS/IAS.
• Knowledge in DMZ, VLAN, server hardening, and firewall administration.
• Logical and methodological, with good planning and organizational skills.
• Able to work independently and as a strong team player.
• Good interpersonal skills.
• Able to work independently with minimum supervision, ensuring assigned tasks are executed in a timely manner.
• Support users in a multi-office environment both onsite and remotely.