First Level Hardware & Software support (Laptops, Desktops, Printer, mobile phones, Microsoft Office, Office 365) for BMY and BCN site
First contact of IT related tasks for Plant and Administration
Direct contact and counterpart to and for Global IT to implement, manage and adapt systems to comply with company
Direct contact and counterpart to external IT service providers
Administration and support of local infrastructure systems (AD, Azure AD, Server, Backup, Network) in cooperation with Global IT
Create and maintain IT documentation
Computer & Software inventory, license tracking, asset management and hardware maintenance renewals based on IT management system
Software and systems installation based on Software Deployment system in cooperation with Global IT
Creation, Adoption and Maintenance of IT policies and systems to support the organization
Analyzing the business requirements of departments, determining their technology needs
Ensuring that IT systems, applications and communication equipment within the organization are managed and maintained in accordance with documented processes, procedures, guidelines and instructions.
Requirements:
Qualification: Technical / IT education (associate degree in IT or similar)
Good knowledge and experience in general IT infrastructure, Microsoft environment (Server and workstation), Microsoft Office (focus Office 365 products)
Experience in maintaining Microsoft installations, good working knowledge in Active Directory
Experience in Microsoft Cloud and its basic concepts
Working knowledge in virtualization concepts and backup & restore technologies (using Veeam)
Working knowledge in LAN/WAN/WLAN operation, networking and routing concepts
Good proficiency in English language communication (written and verbal)
Willingness to travel to China
Summary of role requirements:
Looking for candidates available to work:
Monday: Morning
Tuesday: Morning
Wednesday: Morning
Thursday: Morning
Friday: Morning
2-3 years of relevant work experience required for this role