IT Executive (Application Support)

1. IT Infrastructure Management:

• Manage and maintain the organization's IT infrastructure, including servers, networks, hardware, and software systems.
• Monitor system performance, troubleshoot issues, and ensure optimal uptime and reliability.

2. Technical Support:

• Provide technical support to end-users, addressing hardware and software issues promptly and effectively.
• Maintain a helpdesk system to log, track, and resolve user requests and incidents.

3. IT Security:

• Implement and maintain IT security policies and procedures to safeguard company data and systems.
• Stay current with cybersecurity best practices and ensure the organization is protected against threats.

4. Project Management:

• Plan, coordinate, and execute IT projects, including system upgrades, installations, and migrations.
• Collaborate with cross-functional teams to ensure successful project delivery.
• Consult with IT vendors and service providers, including contract negotiation and performance evaluation.
• Ensure cost-effective procurement of IT equipment and services.

5. Policy Development:

• Develop and enforce IT policies and procedures to ensure compliance and efficient IT operations.
• Educate staff on IT policies and best practices.

6. Technology Assessment:

• Evaluate emerging technologies and trends to recommend improvements and innovations in the IT infrastructure.
• Create technology roadmaps and provide input for IT strategy.

7. Knowledge Management:

• Create and maintain documentation, FAQs, and knowledge base articles.
• Maintain accurate records, documentation, and inventory of IT assets.
• Share knowledge and best practices within the team to facilitate consistent and effective problem-solving.
• Prepare reports on IT activities, performance, and issues for management.

REQUIREMENTS :

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent work experience).
• Proven experience in IT administration and support roles.
• Strong knowledge of IT systems, networks, hardware, and software.
• Familiarity with IT security practices and protocols.
• Project management skills and experience managing IT projects.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant IT certifications are a plus.