IT Engineer (Medical Device)

Responsibilities:

• Onboard new customers and establish Nephroflow systems locally and across regional countries.
• Travel within the region for activities such as installations, sales support, project implementation, discussions, site inspections, training, and troubleshooting.
• Conduct an initial FIT/GAP analysis and collaborate with the product management team to identify suitable solutions.
• Coordinate server installations with hospital IT teams and provide necessary information.
• Maintain regular communication with hospital IT department personnel.
• Oversee the activation and testing of system integrations, providing technical support to ensure smooth implementation during the project’s initial stages (POC).
• Install systems with the required hardware and software configurations.
• Integrate systems with weight scales and provide necessary hardware/software solutions.
• Manage integrations as per user requirements with external departments.
• Gain a thorough understanding of the application and provide training to users.
• Conduct training sessions for key users and implement and validate workflows.
• Provide support and guidance before and during the system's go-live phase.
• Offer aftercare support during the initial weeks following the go-live phase.
• Maintain the system both onsite and remotely after installation.
• Troubleshoot and resolve system issues, including user errors, network problems, missing data, or issues with data transfer.
• Provide training for internal staff in respective countries.

Requirements:

• Minimum of 2 years of experience in a related field.
• Strong problem-solving and communication skills, particularly in project management and job scheduling.
• Excellent time management, punctuality, and ability to work independently with minimal supervision.
• Ability to collaborate effectively as part of a team.
• Willingness to be on standby and provide support during off-hours or weekends.
• This is a regional role requiring travel to subsidiaries as needed.