IT Business Partner

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TCR Group is the leading European provider of integrated solutions for GSE (Ground Support Equipment) in aviation. TCR offers rental, lease and maintenance of GSE. We are headquartered in Belgium, have approximately 1500 employees and are operational in over 180 airports in 18 countries, in Europe, Asia Pacific and the USA.

Join our team and be a part of an organization where your contributions truly matter. Apply now and embark on an exciting career as an IT Business Partner, making a meaningful impact every day.

WHY TCR?

• A top international team where we live by our company values.
• A company with short decision lines where our employees are central to the success of the company.
• An environment where you can develop and grow.

ABOUT THE JOB

This is an exciting time for our company! A lot of work is about to get done as the company scales. We are in full transition from a European leading service provider of airport equipment solutions to a global leader.

Are you ready to make a significant impact with your technical expertise? We are seeking an IT Business Partner to join our dynamic IT Team. As the primary point of contact for our company, you will provide exceptional support to end users, ensuring efficient resolution of their IT questions and issues. This position will be based in our Group Shared Services Department in Cyberjaya.

WHERE YOU’LL CREATE THE MOST IMPACT

Infrastructure and Application Support:

• Provide hands-on technical support to troubleshoot and resolve hardware, software, and network issues for local users.
• Monitor and maintain IT network, workstations, and peripherals to ensure optimal performance and reliability.
• Assist end-users with software installation, updates, and configurations.
• IT-Onboard of new users (laptop, mobile phone, account, IT security training, …)
• Collaborate with the global IT team to resolve escalated technical issues efficiently.
• Fully responsible for the IT stock in the region:
  • CMDB 100% up to date
  • Replace laptops/switches/Wi-Fi/tablets according to IT plan
  • Order IT material with local IT vendor for the region

Overview of all the IT tickets in the region:

• Basic ticket solving
• Request the users for extra input
• Request the assignee of the ticket for updates and timings
• Standardize tickets to make sure Service Desk can solve these efficiently
• Maintain strong relationships with local IT vendors for the procurement of hardware, software licenses, and IT services.
• Evaluate vendor proposals, negotiate contracts, and ensure cost-effectiveness in all IT-related purchases.
• Stay updated on industry trends and emerging technologies to make informed vendor selections.
• Manage the mobile and fixed telephony contracts

Standardization and Best Practices:

• Implement and enforce group IT standards and best practices at the local level.
• Promote new and existing IT services in the TCR entities.
• Conduct regular audits and assessments to ensure compliance with security and data protection policies.
• Identify opportunities for process improvement and efficiency enhancement within the local IT environment.

APAC Growth Support:

• Collaborate with the APAC expansion team to provide IT solutions and infrastructure support for new sites and offices.
• Ensure the timely deployment of IT resources and systems to meet the needs of growing business operations.
• Assist in planning and executing IT-related projects to support the expansion.
• Follow-up of all IT projects within the region:
  • New/Move/Extension/Close of workshops or offices
  • IT improvement in the workshops or offices, such as Wi-Fi, cabling, switches

WHAT MAKES THE IDEAL CANDIDATE

• Minimum of 5 years of relevant professional experience as IT Support, preferably in an international company.
• Passionate about IT and driven to deliver exceptional customer service.
• Possesses IT skills, particularly in Microsoft Azure or Microsoft Server, Office365, Security and Networking and IT service desk experience will be an added advantage.
• Experience in deploying or project management of IT projects
• Excellent communication skills and a customer-centric mindset.
• Fluent in English, both oral and written.

Company information

Registration No. 202201039958

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?
• How many years' experience do you have as a support engineer?
• How would you rate your English language skills?
• How much notice are you required to give your current employer?

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