IT Business Analyst Salesforce (Fresh Graduate)

What's the role?

You will join our “Systematic Account Development” program, a global initiative focused on superior Customer Relationship Management. Your role will center on Salesforce Sales Cloud, enhancing processes and features to support our internal sales teams in helping customers maximize the potential of our products on job sites by providing innovative solutions using AI.

What does the role involve?

As a Business Analyst, your role is to understand business requirements, develop and propose solution designs, and provide implementation support by working closely with development and testing teams. You will ensure comprehensive documentation of business processes and act as a liaison between business stakeholders and technical teams, ensuring effective communication. You will be part of an international scrum team, leveraging agile methods to create a strong impact on our customers. Systematic Account Development is an essential part of how we manage our sales processes and enable customers to benefit fully from Hilti products. The team is taking care of implementing and maintaining solutions in Salesforce that gives all stakeholders full transparency about sales opportunities. While your primary technology focus will be on Salesforce Sales Cloud, you will get in touch with other technologies supporting those processes such as SAP S4 HANA, Salesforce Service Cloud, Microservices on AWS and others. Our diverse team fosters innovation and productivity, creating a vibrant work environment.

What you need is:

• At least Bachelor’s degree in computer science, software engineering, information technology or related fields
• You have a passion for marketing, sales and service business process design, paired with an interest in CRM software, ideally Salesforce
• Strong communication skills with excellent English and interpersonal skills to manage change
• Strong willingness and ability to learn
• You want to work in a global and diverse team
• An analytical mindset and good problem-solving skills

Why should you apply?

At Hilti, we’re leading the digital transformation in the construction industry. With our innovative technologies, we’re pushing the boundaries of what's possible—whether it's through advanced software development, data driven solutions, or state-of-the-art IT infrastructure. By joining our team, you’ll be part of a dynamic environment where technology meets real-world impact, enabling smarter, more efficient, and safer construction processes worldwide.

What do we offer?

At Hilti, we believe in a caring and performance-oriented culture . Our people are our greatest strength, and our Great Place to Work 2024 recognition celebrates our commitment to a culture that values care, performance, and innovation. We offer competitive rewards and comprehensive career development opportunities that ensure your success is our priority.