IT Applications Manager ( Healthcare)

Responsibilities:

1. Participate in the testing, implementation, troubleshooting, and support of IT Application Software.
2. Assist in project planning, scheduling, user requirement gathering, GAP analysis, System Integration Testing (SIT), User Acceptance Testing (UAT), and user training throughout the project implementation.
3. Assist in planning and rolling out IT Application Software patches and upgrades.
4. Provide direct support to end users, working within the established support framework that includes business and IT input.
5. Assist in resolving IT Application Software issues with vendors and key stakeholders to ensure the smooth implementation of IT Projects.
6. Consistently strive to improve knowledge and skills in the development of IT Application Software (HIS/ERP) and processes, and work cooperatively with business users and IT to develop resolutions to issues in response to user requests and concerns.
7. Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery.
8. Ensure maximum use and efficiency of IT Application Software (HIS/ERP) by performing regular analysis and assessment of functional workflow and providing recommendations for the automation of manual processes.
9. Perform other related duties as may be assigned or delegated by the Superior or any other person as directed from time to time.

Requirements:

1. Possess at least a Diploma/Advanced/Higher/Graduate Diploma/bachelor's degree in Information Technology or equivalent.
2. At least 10 years of working experience in the related field, preferably with healthcare exposure as an added advantage.
3. Experience in Health Information System & ERP, especially in areas of Patient Billing, Insurance, Doctor Fee, Backend Financial Systems, etc.
4. Ability to lead a team.
5. Ability to work effectively individually and as part of a collaborative team.
6. Ability to work on several complex issues at the same time.
7. Ability to collect, analyze, and present data at various audience levels.
8. Willingness to travel.