IT Administration Specialist / Engineer (APAC)

Company Description

Founded in 1998, Shiji has grown to become one of the largest manufacturers and service providers of "big data" to the hotel, food service and retail industries. With the benefit of investors such as Alibaba, and Shiji’s investments in data related companies, Shiji is able to offer IT solutions and data platform services to a vast array of industries and offer innovative products and technologies to the Global market. Shiji is rapidly expanding in both China and the international market with 70+ subsidiaries in China alone along with ongoing expansion into Europe, Asia Pacific and North America.

Job Description

• Monitor, create, update, and close support tickets in the web-based ticketing system.
• Maintain the company’s IT infrastructure and ensure that the IT environment of the company is running effectively and provides a sufficient level of availability of the services.
• Install, manage and configure workstations, servers, smartphones, and business applications.
• Participate in office design projects for new offices including network, VoIP, Video Conferencing, and internal infrastructure.
• Diagnose and resolve IT environment problems, measure availability, and collect data allowing planning for improvements of the IT systems.
• Coordinate and manage the onboarding/offboarding process for new hires.
• Work together with the internal security team, third parties, and other teams to ensure that the IT systems configuration reflects the needs of the company.
• Assist users with day-to-day queries and resolve issues promptly, coordinating with resources across different business units, vendors, and other regions.
• Develop and maintain the documentation of the environment to ensure it is updated and presents the up-to-date state of the IT environment.
• Participate in internal and external IT security audits, ensuring compliance with industry standards (e.g., ISO 27001, NIST, GDPR, SOC 2).
• Provide on-call standby support for the region on a regular scheduled basis.

Qualifications

Requirements:

• Skills in managing IT systems in a flexible, multi-location, and international environment.
• Strong understanding of Windows Active Directory technology and Windows operating systems.
• Basic knowledge of IT network solutions.
• Experience managing helpdesk tickets and remote troubleshooting.
• Experience with IT asset management and procurement.
• Good spoken and written English.
• Self-motivation and attention to detail.
• At least 3 years of experience.

Nice to have:

• Experience in administration of cloud business solutions (e.g., Office 365, Jira, Confluence).
• Working knowledge of Azure / AWS / other cloud solutions.
• Knowledge of software development solutions.
• DevOps experience.
• Knowledge and experience in other security areas (e.g., network security, security architecture, security solutions management).
• Understanding of personal data protection requirements.

Additional Information

Fast learner to pick up the company’s various IT solutions and able to handle system installation.

Ability to communicate effectively and build rapport with team members and clients.

Adhere to company standards, policy, and procedure.

Willing to work with a wide variety of cultures.

Willing to be contactable on an on-call basis after-hours by mobile phone.

Willing to travel locally and overseas when required.