IPS Operation Director

The IPS Operation Director will be responsible for analyzing the customer’s work package and documents necessary for performing maintenance work on aircraft to support the Forward Planning department.

Key Responsibilities:

1. Daily management of all processes and manpower within the Technical Services department.
2. Oversee the work package preparation and planning of base maintenance inputs.
3. Manage and participate in daily follow-up meetings with customers, ensuring effective communication and resolution of issues.
4. Engage with the customer to identify solutions for challenges and ensure production deadlines are met.
5. Coordinate and collect information from purchasing, production, and other technical departments to streamline operations.
6. Ensure production deadlines are met.
7. Work closely with the Base and Line Maintenance Manager regarding resource management.
8. Continuously improve Tech Services processes to enhance operational efficiency.
9. Ensure all documentation and processes comply with EASA P145 and internal Quality Assurance standards.
10. Analyze customer’s work packages, Airworthiness Directives, Service Bulletins, repairs, and other arising maintenance work.
11. Identify and minimize duplicate inspections and specific tasks to avoid redundancy.
12. Evaluate major tasks for potential/risk findings, leveraging historical data to predict issues.
13. Ensure timely availability of required tools, consumables, and expendables to meet maintenance schedules.
14. Liaise with Procurement and Tools departments to ensure timely ordering and delivery according to planning requirements.
15. Provide support to production teams with the generation of work cards.
16. Deliver efficient, high-quality, and cost-effective support to aircraft maintenance production lines for defects reported in the respective ATA chapters.
17. Assist in maintenance, repairs, conversion, inspections, and retrofit campaigns.
18. Provide engineering approvals for deviations from the embodiment plan by liaising with the manufacturer or supplier for necessary technical solutions.
19. Report all defects that exceed defined criteria to manufacturers, suppliers, and relevant authorities.
20. Manage daily operations to ensure a healthy production rate, monitoring performance to maintain a positive operational margin financially.
21. Act as the main customer account manager, serving as the primary focal point between the company and its customers, ensuring their needs and expectations are met.
22. Manage all customer-related topics, including operation and deliverables, quality control, quotations, and invoicing, ensuring smooth financial transactions and transparency.
23. Promote the company's services to potential customers and seek opportunities to expand or diversify business with existing clients.
24. Participate in cross-functional team activities (CFT) and formal review processes (FRP), contributing to the alignment of business goals and project execution.
25. Engage in new business development initiatives, helping the company secure additional contracts and expand its market presence.

Requirements:

1. Must have Bachelors Degree in Engineering (preferably Aeronautical Engineering).
2. Minimum 5 years of relevant experience in aircraft maintenance, engineering, planning, and airline operations.
3. Possess strong leadership and operational skills with an analytical and innovative mindset.
4. Proactive self-starter with excellent communication and interpersonal skills.
5. Minimum 3 years of experience in Aviation Technical Data production or customer support in relevant scopes.
6. Minimum 5 years of experience in Aircraft Structural Maintenance, particularly in major repair and modification.
7. Minimum 3 years of managerial experience, including project management, financial control, and operational governance.
8. Minimum 2 years of experience in aviation documentation quality controls.
9. Familiarity with aircraft manufacturing OEMs (Original Equipment Manufacturers) like Airbus, Boeing, and Dassault work processes and procedures.
10. Advanced English (mandatory) and fluency in French (optional, a plus).

Company:

Founded in 1948, Sonovision has more than 1,300 employees in 24 locations in eight countries in Europe, North America, and Asia, with a turnover of €100 million.

Sonovision provides expertise in content processing for complex systems. We are entrusted by our clients to enrich their products throughout their life cycle with innovative solutions. We work from the product design phase through to the creation of technical content and training support to optimize field operations, such as maintenance, generating synergies in costs, skills, and innovation.

Our strength is undoubtedly the operational excellence of our employees, which lies in their proven and constantly updated technical knowledge of complex systems, combined with their expertise in content production and enrichment platforms.

Our know-how throughout the product lifecycle ensures that our clients have control over the digital continuity in the implementation, use, and evolution of the design elements of their complex systems.