Intern, Business Solutions

Intern, Business Solutions

Make a meaningful difference to patients around the world. Our University Programs are designed to help early-career professionals contribute to solutions that transform patient lives. We also believe in investing in the future of our talented people across the globe, including early career professionals seeking to explore and establish themselves within the medical device industry. We’ll provide you with the opportunity to thrive in a dynamic environment where you can make innovative contributions.

JAPAC Business Solutions is part of the JAPAC Business Operations team. The primary focus is on enhancing business processes and driving sales operational excellence across the JAPAC region. The team is involved in:

• Optimizing CRM with IT for Sales & Marketing team
• Ensuring data are correctly input in the CRM for analytics
• Data maintenance for portal usage

We are looking for an intern to support our initiatives around Customer Relationship Management (CRM) Data Management & Dealer Portal Support. You will be part of a regional Commercial Operations team, whose charter is to devise and execute initiatives (CRM being one of them) in support of the organization's commercial aspirations. Your success will help the organization leverage CRM in reaching out to more patients via doctors and dealers.

How you will make an impact:

• Cleanse and upload data into CRM
• Maintain important data structure to ensure data flows into analytics
• Support Dealer Portal website in terms of access & data
• Troubleshoot CRM & Dealer Portal in the event of an error or inaccurate data
• Work with Product Owners at the beginning phase of project management to acquire business requirements
• Work with IT to design a solution for the Change Requests
• Negotiate with business & IT on requirements and its solutions

What you'll need (Required):

• Bachelor's Degree in Business Information Technology, Communications
• Available for the duration of the internship period (4 – 6 months)

What else we look for (Preferred):

• Experience with Excel; experience in Salesforce & Salesforce Data Loader will be a bonus.
• Creativity in finding solutions and workarounds due to tool limitations.
• Ability to devise calculations and logic to arrive at data that are not readily available.
• Strong communication and negotiation skills for discussing requirements and solutions regularly.

Unique Benefits for Interns:

• Innovative & industry-leading technology
• Accelerated career growth
• A growing global company
• Stretch assignments
• Meaningful projects with real impact
• Work in a multinational and global environment with colleagues of different backgrounds and cultures.
• Develop interpersonal relationships with colleagues and stakeholders for win-win outcomes.
• Utilize available resources to overcome roadblocks as a pioneer.
• Comfortable with ownership, working with timelines, and making judgments on effort.