Integrated Service Owner (IT)/Service Manager

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

The Opportunity

• Takes responsibility for ensuring regulatory compliance and system validation in CSV and GxP environments.

• Responsible for the availability, reliability, support, maintenance and data security of a computerized system.

• Responsible to ensure the computerized system is supported, maintained and changed in accordance with applicable procedures.

• Manages validation, compliance, system maintenance and risk mitigation for the system.

• Ensure the availability of information for the system inventory and configuration management.

• Acts as an approver for key documentation as defined by specific system plans and procedures.

• (On delegated authority from Product Manager) acts as a first point of contact for system audits and inspections.

Who You Are

• Someone with experience in Pharmaceutical/Healthcare Computer System Validation (CSV) and compliance for GxP systems.

• Ability to influence and ensure efficient and effective delivery of operational plans.

• Knowledge of customer service standards and ITSM processes.

• Knowledge and experience defining and controlling SLAs, KPIs and contract management.

• Significant experience working with virtual teams in a cross-functional organization.

• Demonstrates customer, quality, cost, and delivery focus.

• Advanced analytical, problem-solving and decision-making skills.

• Interpersonal skills to interact and communicate effectively including Conflict Management.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.

Roche is an Equal Opportunity Employer.