Intake Clinician

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the Role

The Intake Clinician’s primary role is to provide high quality and professional solution-focused counselling and information support service to employees of client companies telephonically in Malaysia. The role is a permanent full-time position and would be working from home.

The position of the intake clinician is a night shift position that allows for Working From Home. These shifts include working night shifts from 19:00 (7pm) to 07:00 (7am) in 12-hour shifts. There will be rotational days off in the week to manage the weekend shifts. The nature of the role involves conforming to call centre conditions and structures. This job specification is not exhaustive and will be reviewed as the role develops. Several pre-employment checks are prerequisites prior to hiring external applicants e.g. criminal checks, reference checks, past employment checks, ID verification, qualification verification, residence and credit checks.

Preference will be given to candidates that have a background and working experience in the EAP field.

Responsibilities

• To provide the first point of contact for employees accessing the Lyra EAP service via telephone counselling or live chat.
• To provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with the Clinical Manager.
• To accurately capture all information on the database pertinent to the clinical management of the case.
• To adhere to all clinical protocols and procedures as laid out by Clinical Management.

Qualifications

• Minimum of a Master’s Qualification as a Psychologist or a Counsellor.
• Registration with the MAHPC (Clinical Psychologist) or Lembaga Kaunsellor Malaysia.
• Fresh graduates are encouraged to apply for this position.
• Must be able to provide counselling within a short-term framework.
• Computer literacy and ability to type fast.
• Ability to effectively merge Clinical and Employee Assistance Program focus.
• Client service orientation.
• Articulate.
• Good telephone manner and ability to provide telephonic therapy.
• Good Clinical understanding and ability to manage risk.
• Good time management ability.
• Ability to work within a team.
• Ability to work well under pressure.
• Business and commercial awareness.
• High attention to details.

Equal Opportunity Employer
We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.