Inside Presales Technical Consultant

Inside Presales Technical Consultant

Description -

At HP, we reimagine the way we and our customers work. Our unique portfolio of Security solutions adopting AI and Machine Learning into our Personal Systems portfolio will serve to be great platform to build your career. Come join us where you will see how your skillset can be developed, enhanced and applied in this Great Place to Work!

We are currently seeking dedicated individuals to join our innovative Inside Presales Technical Consultants (TC) team, serving as trusted advisors to both our customers, partners and sales professionals. This Specialist level Technical Presales Consultant role within the Global Services & Solutions organization is perfect for experienced professionals with minimum 5 years of relevant experience. We are committed to fostering an inclusive workplace and encourage applications from candidates of all backgrounds.

About the Role:

As an Inside Presales Technical Consultant, you will provide technical presales support for the HP Commercial portfolio of Personal Systems products, services and solutions. Our team supports multiple languages across the world ensuring a diverse and collaborative work environment.

Key Highlights:

• The job provides continuous face-to-face, hands-on, and virtual training sessions on cutting-edge technologies, HP's leading products, and solutions, both locally and internationally.
• The ideal candidate should have a genuine passion for technology and native level/a high level of proficiency in English language.
• English fluency is required for internal communication, team meetings, and training, with proficiency in another language considered a significant advantage. Fluency in another language like Mandarin, Japanese and Korean will be beneficial.

Mission of the Inside Presales Technical Consultant (TC):

Our mission is to support sales opportunities by providing technical guidance through various communication channels. Assist our End-User sales and Channel teams in navigating Personal Systems products, solutions, and services, ensuring they secure business wins and deliver an excellent total customer experience (TCE).

Responsibilities:

• Provide technical recommendations, direction, and guidance on HP Personal Systems offerings.
• Respond to and track technical questions from internal or external requestors.
• Present the advantages of HP’s Personal Systems products and solutions.
• Assist sales representatives in responding to customers’ requests (RFI, RFP, RFQ).
• Support sales opportunities with in-depth technical understanding of HP’s offerings.
• Mentor other Inside Presales TCs with less experience on HP’s Personal Systems solutions.
• Provide support on the status of technical and environmental regulations.
• Deliver trainings to other departments about Personal Systems products and solutions.
• Manage technical escalations and provide proactive technical updates to the sales community.
• Collaborate with various technical resources as needed, within the Presales organization or Worldwide Divisional resources. Maintain a high level of service quality and total customer experience (TCE).
• Ensure a competitive and appropriate level of technical and professional competence.

Knowledge/Skills Required:

• Advanced proficiency in spoken and written English is required. Proficiency in another language is advantageous.
• Bachelor's degree or equivalent experience, preferably in a technical/engineering field or computer science.
• Advanced experience and knowledge in computer technologies, hardware, operating systems, software, and networking technologies.
• Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.
• Self-motivated with the ability to operate with minimal tactical direction.
• Demonstrated motivation to seek knowledge and continuous learning.
• Typically, minimum 5 years of relevant work experience.

Career Path:

The Inside TC role serves as an entry point in the Presales TC community, providing opportunities for advancement within the team or country. Potential evolution includes becoming a Team Lead, or Supervisor. In the WW TC community, progression to Expert team member or Senior Country Field TC is achievable. Other moves to different departments i.e. Technical Marketing, Product Management, IT, etc., within the company are also possible.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

#Li-Post

Job -Services

Schedule -Full time

Shift -No Shift premium (Malaysia)

Travel -No

Relocation -No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).