Infrastructure Engineer

We are collaborating with a global service provider to find a talented Infrastructure Engineer to join their team in Malaysia.

This role is crucial in maintaining the stability and performance of the client's IT infrastructure, with a focus on server-side Windows environments.

If you’re skilled in Windows Server management and enjoy troubleshooting and optimizing IT systems, we’d like to connect with you.

Location: Shah Alam, Malaysia (Hybrid)

Working Hours: 10:00 AM – 7:00 PM or 11:00 AM – 8:00 PM local time

Languages: English (Mandarin/Cantonese preferred)

Key Responsibilities

• Deliver second and third-line technical support for Windows Server issues, with occasional first-line duties.
• Respond to and resolve service tickets from the Global Helpdesk system, ensuring compliance with SLA requirements.
• Perform root cause analysis and suggest preventive actions to mitigate future issues.
• Manage and maintain Windows Server environments, Active Directory, DNS, DHCP, and Office 365.
• Administer Active Directory services, including user management, group policies, and domain controllers.
• Configure and maintain DNS and DHCP services.
• Work closely with network teams to troubleshoot and resolve network-related challenges.
• Create and maintain PowerShell scripts to automate tasks and enhance efficiency.
• Implement automated deployment and management processes.
• Thoroughly document work orders, project plans, and scripts.
• Provide excellent customer service to end users, ensuring timely and effective solutions to their IT issues.

Requirements

• Strong expertise in Windows Server, Active Directory, DNS, and DHCP management.
• Experience with Office 365 administration.
• Basic understanding of networking fundamentals and routing.
• Advanced skills in PowerShell scripting for automation.
• Proven ability to diagnose and resolve complex technical problems.
• Competence in documenting project plans, work orders, and creating checklists for common issues.
• Experience in performing root cause analysis and recommending preventative measures.
• Familiarity with helpdesk systems and understanding of SLA obligations.
• Willingness to work in a hybrid setup, with a few days per week in the Shah Alam office as part of the return-to-office plan.
• Proficiency in English is essential; proficiency in Mandarin or Cantonese is a plus.