Infra Delivery Senior Lead, GIPS

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

We are looking for an Infrastructure Delivery Lead to manage the planning, building and implementation of inbound infrastructure build demand. You will be ultimately responsible for building and provisioning Core infrastructure, application infrastructure, as well as driving improvements to optimize the process and drive the adoption of Infrastructure As a Service / Platform As a Service (PaaS). This role functionally reports to the Service Build Engineering Lead under Group Infrastructure Platform Services, and the Infrastructure Delivery Lead will be accountable for the team and related resources for an area within our Infrastructure and Platform Build engineering. This role ensures consistent high service performance and evaluates project stakeholder feedback to drive high stakeholder satisfaction and improve time-to-market.

As an Infrastructure Delivery Lead, you will be responsible for:

• Managing the initiative, engaging, and working with key business partners to drive successful outcomes within a given timeline.
• Primary focus on planning, execution, and delivery of infrastructure and platform project initiatives.
• Ensuring that realistic project and quality plans are prepared and maintained, providing regular and accurate reports to stakeholders as appropriate.
• Engaging infrastructure dependency teams such as networks, storage, cabling, hardware suppliers, and server ops to ensure project demand is captured and prioritized.
• Leading the Infra and platform build engineers, identifying areas of opportunity and continuously iterating and improving the infrastructure build and engineering service.
• Leading, developing, and mentoring the team to a world-class level, adhering to organizational SLA and KPI requirements.
• Configuring hardware and software for end users as needed, while creating best-practice documentation and protocols/procedures, then disseminating to the rest of the team.
• Being the primary resource that handles the escalation of infrastructure demand from projects, delegating where appropriate, and ensuring proper follow up and resolution.
• Supporting build engineers to troubleshoot Operating system, middleware, and platform problems.

• Minimum 8 years strong leadership/management skillset with a focus on career advancement and development for direct reports.
• Expert-level knowledge of commonly used concepts, practices, and procedures within the banking infrastructure and ITIL process.
• Working experience in delivering infrastructure build projects with knowledge of infrastructure technologies and best practices.
• Strong background in adhering to SLA requirements, and experience mentoring others to reach their SLA goals within a helpdesk environment.
• Strong background in promptly answering support-related emails and chats with the utmost project stakeholder service and a positive, helpful attitude.
• Ability to multi-task and manage multiple projects and tasks simultaneously, while maintaining a high standard of detail.

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements, and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.